Mileage Plus

The Disaster That Was My Recent United Airlines Award Redemption Experience

What should you do when 150,000 miles disappear from your United Airlines account? How about when an agent promises to return 65,000, only to have another 20,000 disappear? My solution was to spend 9 hours on the phone. None of it worked. Find out what did. Buckle in, this is a long one.

My Opinion On The Recent United Award Changes

United is sending out lots of small waves right now instead of a huge boat rocking set of changes. The problem is they affect pretty much everyone, and those little waves add up to big disappointment.