It was just a couple of weeks ago that we learned the Radisson Rewards program would split in two. That might seem like an odd decision for a loyalty program. Ultimately, it didn’t have anything to do with customer preference or the like (it’s actually a regulatory issue). It’s notable (maybe only to me) that Radisson is one of the first hotel chains I have memories of. My father was a road warrior and used to book us at Radisson hotels for family vacations. This was back in the day […]
Let’s cover the basics before the pitchforks come out. Plenty of time for those in a few minutes. But first, a few clarifying statements: At a high level, the miles and points you earn today will be worth less in the future. Airline and hotel loyalty programs will make changes to the value of those miles and points in a variety of ways. In many cases they will not provide notice. When programs change value without notice, you will frequently see bloggers and other members of the miles and points […]
The COVID-19 pandemic has turned the travel industry on its head. Airlines and hotel chains have had to recreate their business on almost a daily basis to survive. As the pandemic has stretched on, these travel brands have started looking to the future. In the case of airlines, their loyalty program will likely be a significant part of a new path forward. That’s why a recent promotion by American Airlines is so interesting. One Mile at a Time wrote about a new promotion AAdvantage launched recently, Tailwind. The particulars of […]
American Express points out in a recent article what most of us already know. If you’re earning points and miles via a travel reward credit card right now, you’re earning at a much higher rate than your redeeming them. That’s if you’re redeeming at all. AMEX makes the point that many folks are hoarding their points and miles until they can use them again for travel. Will that be in 2021? 2022? That’s a really good question, and it’s also where the problem comes in. Popular travel reward credit cards […]
We all know airlines and hotels are hurting right now. The COVID-19 pandemic has been brutal. In a nod to the reality that 2021 isn’t likely to be a “normal” travel year, some brands are already making big moves. Hilton was the first hotel chain to lower elite status requirements for next year. Airlines are jumping in, with American Airlines going first and United not far behind. But, it’s not just enough to lower status requirements. That only helps generate revenue if people want to travel and your value proposition makes them […]
As 2020 starts to wind down, there have been plenty of announcements from airline and hotel loyalty programs designed to keep members engaged. The first salvo revolved around reducing the requirements needed to earn elite status. This was at a time when it seemed like we might get back to some level or normalcy fairly quickly. Heck, at that point I thought I’d be home for 3 or 4 weeks and then back on the road. Little did I know then that I probably wouldn’t get on another plane this […]
Allow me to nerd out for just a minute. I’ve been a hardcore points and miles nerd for over 20 years. Rarely in that time have we seen a completely new loyalty program emerge. Even more rare is to see a new loyalty program from a large, established airline. Southwest Airlines’ Rapid Rewards program is the one that immediately comes to mind when I think of big airlines with new programs. Fast forward to today, and we have the reimagined Aeroplan program. Many moons ago, Air Canada spun off Aeroplan. […]
People often ask me what are the best points or miles that they can collect. Or, they’ll ask me to tell them the best way to redeem. For me, these sorts of questions are akin to asking me who my favorite child is. There’s really no perfect way to redeem points. However, a recent trip I took wouldn’t have been possible for me without flexible points and miles. What Are Flexible Points? An example of flexible points and miles are Chase Ultimate Rewards, which you can earn with credit cards like […]
If you own a small business or spend a lot on credit cards, the current 200,000 mile sign-up bonus for the Capital One Spark Miles could be a great deal. I recently added the card to my wallet, but I’m not 100% sure how to spend the sign-up bonus. So, I called in an expert.
United Airlines appears to be charging more miles for you to book an award flight 30 days or less prior to departure. This appears to be for all travelers, even top-tier 1K members who used to be exempt from a cash fee for close-in bookings.