It’s worth trying ways to make the passenger experience more pleasant on airplanes, even if some of the proposed solutions don’t sound like they’re actually better. But, is Delta creating more space for passengers? No, not even if they say they are.
Wi-Fi is so critical for me on airplanes, and yet so unreliable. I’ve begun tracking my success rate with Wi-Fi on different carriers to see if my frustration in the moment matches my results. So far, with almost half of my flights experiencing some sort of Wi-Fi issues, my frustration seems appropriate.
Every year around this time (well, usually earlier if I’m not running behind) I share with you who I think the best airline and hotel loyalty programs are. We’re wrapping up the voting for the Freddie Awards this year, the largest independent ballot to determine who’s the best. Millions of individual voters like me and you determine who the winners are, not a panel of “experts”. I’ve been a volunteer helping organize the Freddie Awards for almost a decade now and enjoy watching the public determine the winners. I hope […]
This is sad to see, but appeared inevitable for some time now. WOW Air is (was?) an Iceland-based carrier that provided low-cost service between many cities in the US and Europe. Their purple planes stuck out amongst more bland liveries at airports. However, they’ve been in financial distress for quite some time. They failed to get a deal done with two different airlines as a last resort in the past week, which meant they were pretty much out of moves. Well, this morning it appears that they have canceled all […]
Maybe I’m calling this one a bit early, but it looks like the brightly colored purple planes of WOW Air are very quickly going to become a memory. On Friday, they announced that their most recent attempt to attract a buyer (Indigo Partners, who has experience in the industry) had failed. At the same time, they announced that they had entered talks with IcelandAir again. They said that they expected those talks to conclude by today (Monday). I’ve been in the business world long enough to be able to translate this. WOW […]
For this first time I can recall, things have gotten truly ugly with Southwest Airlines and one of their unions. As the mechanics union and management work towards what could be a new agreement, it’s worth asking whether both sides met in the middle or the union got the better end of the deal. At the same time, it’s also worth asking if the unions’ actions are worth risking Southwest Airlines’ enviable culture.
It’s been quiet this week around here. Apologies for that. It was a crazy week of work commitments followed by two of my favorite days of the year, the start of March Madness. I’ve been keeping up on the travel world and have plenty of stories I need to tell. Hoping to get caught up on those soon. Google Flights is a pretty powerful tool for the casual traveler and the road warrior. When Google got into the flight business, I wasn’t sure what to expect. They bought one of […]
25 days after I submitted my request to Marriott to find out how much of my personal information was stolen during their massive data breach, I finally have an answer. Here’s what Marriott had to say: Dear Edward Pizzarello, We are in receipt of your inquiry regarding whether your personal data was involved in the recent Starwood Guest Reservation Database security incident. Based on the information you provided to us, we believe that your information was involved. Following our analysis, we believe that the following information about you was involved […]