I love this moment by Delta. They used social media to interact with a celebrity, then turned it into an onboard moment that got them even more positive attention. Airlines don’t do this enough. Given, they get their teeth kicked in on a regular basis. Trying to personalize the relationship more with customers is difficult but rewarding.
Have you ever had a flight that was delayed or cancelled? Did the airline move you to another airline so you could get where you needed to go? Do you think it’s fair for an airline to move some passengers to another airline during delays or cancellations but not move others?
In case you missed it…. I’m having quite a bit of fun with the podcast right now. We had a unique segment this week with Linnea Hartsuyker, author of The Sea Queen. This is the second book in a trilogy, the first being The Half-Drowned King. Linnea was nice enough to sign a few copies of her newest book for me. That means they’re gifts for you, my faithful readers and listeners. Pop on over to my podcast website for the details on how to win. And, I wouldn’t hate […]
Hyatt made a big splash today with the acquisition of a number of brands, including Destination Hotels, Alila, Joie de Vivre and Thompson. Could we be seeing a redemption opportunity upcoming on a pirate ship?
Hey, if you’ve got a minute, I hope you’ll help one of your fellow readers. Last week, I started out a new series of posts with what I would do with one day in Sydney. We had a few readers join with their stories, and I’m hoping we can continue to grow that. I also put out a call to action in my podcast last week. If You Had One Day In Dallas, Texas… What would you do? One of my readers asked for help on this. I actually haven’t […]
Hotel loyalty programs are looking for ways to reward members in more meaningful ways. Starwood Preferred Guest was really the pioneer with things like SPG moments, where you can redeem points for experiences like a tennis lesson with Andre Agassi or tickets to a concert. Hyatt takes it to a new level today with the ability to earn and redeem World of Hyatt points for fitness activities, facials and massages. They took it a step further and introduced benefits for Globalist and Explorist members.
Less than a year ago Hyatt announced a partnership with Oasis home rentals. They quickly integrated that partnership into the loyalty program in a meaningful way. World of Hyatt members could earn points for Oasis stays and redeem them for luxury apartments/homes in key markets around the world. Alas, Hyatt reached out to me this morning to say that, effective immediately, this partnership is ending. Hyatt is working to reach out to all members who have current bookings at an Oasis property. At this point, all current award bookings made […]