Two weeks is enough time to work out the kinks on the Marriott/SPG integration, right? How about two months? Apparently, that’s not long enough, either. While members continue to have these issues, Marriott sits mostly silent. They do find time to tell investors things are great. It doesn’t seem they’re spending the time to ask customers if that’s actually the case.
Marriott quietly made a change that’s likely to have a big impact on frequent travelers. Loyalty program members will no longer have elite benefits on stays booked through online travel agencies (OTAs). Will all Marriott properties be enforcing this rule, or will it be selectively enforced? Are you willing to risk it?
There were a lot of competing forces at the table as Marriott worked to fold Starwood Preferred Guest into a consolidated program with Marriott and Ritz-Carlton. This article takes an in-depth look at how they threaded that needle.
If you’ve followed along my little corner of the internet, you know I’m a pretty big fan of Hyatt. I generally find them to fit my needs better than any other hotel chain. In many ways, my relationship with Hyatt has been very rewarding. Consistently, they go above and beyond to make my stays more enjoyable. Some have criticized me for being too positive about Hyatt in general. I don’t think that’s necessarily true, but I always welcome criticism. I thought about the proper way to frame this post. We’re midyear 2018 […]