Interesting and beneficial news from Hyatt this morning. They appear to be retroactively crediting award nights for members from 2017 and counting those towards elite status and other milestones.
How do you feel about the recent Hilton Honors changes? Do they make you more likely to stay with Hilton or do your loyalties lie elsewhere? Are they more competitive now than Marriott, SPG or Hyatt?
Hilton Honors loyalty members should be pleased with changes announced today. There’s lots to digest. While it’s mostly good, it’s probably not as good as advertised. But, it’s not as bad as I might have expected.
When I read the reports of other bloggers about their conversations with the new head of loyalty at Hyatt, I thought I needed to take a different tact. Since most people spoke to him around the same time, the questions were similar. Will there be changes to the mid-tier? What about the expiration dates on free nights?
I chose to try to engage Mark on core values, vision for the program. I avoided too much in the way of defining one benefit or change. After one week on the job, there just aren’t likely to be concrete answers on very specific issues.
I enjoyed my conversation with Mark. Whether we learned a lot of new information is up to you to determine.