Hotel Elite Status

Hilton Looking To Leapfrog Marriott With Confirmed Suite Upgrades

Hilton continues to try to up their game in the hotel loyalty space. They are rolling out a beta program offering confirmed suite upgrades at time of booking to elite Diamond members of the Hilton Honors program. If this comes to fruition it vaults them over Marriott to a similar level as Hyatt in treatment of top-tier elite members when it comes to upgrades.

It’s Time, Marriott

Two weeks is enough time to work out the kinks on the Marriott/SPG integration, right? How about two months? Apparently, that’s not long enough, either. While members continue to have these issues, Marriott sits mostly silent. They do find time to tell investors things are great. It doesn’t seem they’re spending the time to ask customers if that’s actually the case.

Marriott Quietly Removes Elite Benefits From Online Travel Agency Bookings

Marriott quietly made a change that’s likely to have a big impact on frequent travelers. Loyalty program members will no longer have elite benefits on stays booked through online travel agencies (OTAs). Will all Marriott properties be enforcing this rule, or will it be selectively enforced? Are you willing to risk it?