What hotel status did you decide to shoot for in 2017? Did you achieve your goal? Was it worth it?
When I read the reports of other bloggers about their conversations with the new head of loyalty at Hyatt, I thought I needed to take a different tact. Since most people spoke to him around the same time, the questions were similar. Will there be changes to the mid-tier? What about the expiration dates on free nights?
I chose to try to engage Mark on core values, vision for the program. I avoided too much in the way of defining one benefit or change. After one week on the job, there just aren’t likely to be concrete answers on very specific issues.
I enjoyed my conversation with Mark. Whether we learned a lot of new information is up to you to determine.
Hyatt Gold Passport was run by Jeff Zidell for the last decade. He’s the only head of the program I’ve known. He left Hyatt recently, and now Hyatt has selected the next person to lead the team forward on World of Hyatt.