Marriott’s new promotion comes down to whether you think they’ll have a big deal for you in the future. If you think they’re in a generous mood, Marriott might be worth looking at. If not, you should look elsewhere, at least beyond your second stay.
25 days after I submitted my request to Marriott to find out how much of my personal information was stolen during their massive data breach, I finally have an answer. Here’s what Marriott had to say: Dear Edward Pizzarello, We are in receipt of your inquiry regarding whether your personal data was involved in the recent Starwood Guest Reservation Database security incident. Based on the information you provided to us, we believe that your information was involved. Following our analysis, we believe that the following information about you was involved […]
Hilton continues to try to up their game in the hotel loyalty space. They are rolling out a beta program offering confirmed suite upgrades at time of booking to elite Diamond members of the Hilton Honors program. If this comes to fruition it vaults them over Marriott to a similar level as Hyatt in treatment of top-tier elite members when it comes to upgrades.
Marriott’s CEO Arne Sorenson went on national television to tell customers a story about why their passport data was stolen as part of the data breach. The story was false. And, not just a little.
Two weeks is enough time to work out the kinks on the Marriott/SPG integration, right? How about two months? Apparently, that’s not long enough, either. While members continue to have these issues, Marriott sits mostly silent. They do find time to tell investors things are great. It doesn’t seem they’re spending the time to ask customers if that’s actually the case.
Airlines worldwide were directed by China to comply with their demands to show places like Taiwan as part of China. After some initial noise by the airlines and the US government, US-based airlines appear to be complying.