One of the strongest ways to encourage customer loyalty in the hotel business is to have properties the places your customers actually want to go. There are the obvious business destinations, but luxury properties are equally important in the equation, so that customers can have an enjoyable vacation with the points they earned from business travel. Hyatt continues to expand their leisure presence, setting another pin on the map for future Caribbean expansion.
Are the Middle East carriers taking over the travel world? Scott McCartney has an interesting article about the aggressive tactics Emirates, et al are employing to grow share from the US to destinations abroad. HT: Loyalty Lobby Quoting from the article: They are winning over customers with service reminiscent of the early days of flying. That means hot towels in economy, plus amenities like onboard showers in first class and a bar in business class. Etihad has flight attendants trained as flying nannies who entertain children from first class, business and […]