One of the strongest ways to encourage customer loyalty in the hotel business is to have properties the places your customers actually want to go. There are the obvious business destinations, but luxury properties are equally important in the equation, so that customers can have an enjoyable vacation with the points they earned from business travel. Hyatt continues to expand their leisure presence, setting another pin on the map for future Caribbean expansion.
Are the Middle East carriers taking over the travel world? Scott McCartney has an interesting article about the aggressive tactics Emirates, et al are employing to grow share from the US to destinations abroad. HT: Loyalty Lobby Quoting from the article: They are winning over customers with service reminiscent of the early days of flying. That means hot towels in economy, plus amenities like onboard showers in first class and a bar in business class. Etihad has flight attendants trained as flying nannies who entertain children from first class, business and […]
Our family just got back from a great 10-day vacation in Italy and I’m getting caught up. There were a bunch of things I either missed or didn’t have time to touch base with all of you on. You’ll find a list of them below, with my thoughts: British Airways fuel surcharges are one of the very few major bummers I encounter with oneworld awards, especially given the “friendly” partner pricing United announced last year. View From The Wing to the rescue with a solution to help. Do this today! […]
Don’t forget to enter my giveaway for Milepoint Premium Membership! Southern Travel Girl has the scoop on a pretty cool giveaway from one of my favorite companies, Apple. They’re doing a promotion starting the day after Christmas called the 12 days of Christmas, where you can download something free every day. Pretty cool after Christmas fun. Wandering Aramean provides a compelling comparison of Systemwide Upgrades across the domestic US legacy carriers. He arrives at the same conclusion that I did (though admittedly with less bias than me) that American is still likely […]