It’s worth trying ways to make the passenger experience more pleasant on airplanes, even if some of the proposed solutions don’t sound like they’re actually better. But, is Delta creating more space for passengers? No, not even if they say they are.
Wi-Fi is so critical for me on airplanes, and yet so unreliable. I’ve begun tracking my success rate with Wi-Fi on different carriers to see if my frustration in the moment matches my results. So far, with almost half of my flights experiencing some sort of Wi-Fi issues, my frustration seems appropriate.
This is my second month of tracking my Wi-Fi success on flights. So far, 2019 has been pretty poor, with United making up most of the failed connectivity. It’s insane that a decade after the expansion of in-flight internet connectivity can still be this bad.
As a business traveler, the only thing more essential than working Wi-Fi when I fly is an on-time flight. I had a pretty horrible month finding working Wi-Fi on United Airlines flights, so I figured I would start tracking my success rate until things improve.
The unintended consequence of Basic Economy fares? Even if you buy up to “regular old coach”, you still might not get a seat assignment. Brett Snyder and I discuss this and a whole lot more on this episode of the Miles To Go podcast.
I love this moment by Delta. They used social media to interact with a celebrity, then turned it into an onboard moment that got them even more positive attention. Airlines don’t do this enough. Given, they get their teeth kicked in on a regular basis. Trying to personalize the relationship more with customers is difficult but rewarding.
Have you ever had a flight that was delayed or cancelled? Did the airline move you to another airline so you could get where you needed to go? Do you think it’s fair for an airline to move some passengers to another airline during delays or cancellations but not move others?