Delta Air Lines

Monthly Airplane Wi-Fi Reliability Report Card: March 2019

Wi-Fi is so critical for me on airplanes, and yet so unreliable. I’ve begun tracking my success rate with Wi-Fi on different carriers to see if my frustration in the moment matches my results. So far, with almost half of my flights experiencing some sort of Wi-Fi issues, my frustration seems appropriate.

New Episode: How The Airlines Are Screwing Customers, Cranky Flier On A Roll

The unintended consequence of Basic Economy fares? Even if you buy up to “regular old coach”, you still might not get a seat assignment. Brett Snyder and I discuss this and a whole lot more on this episode of the Miles To Go podcast.

Delta Absolutely Nails It With A Celebrity Moment On One Of Their Planes!

I love this moment by Delta. They used social media to interact with a celebrity, then turned it into an onboard moment that got them even more positive attention. Airlines don’t do this enough. Given, they get their teeth kicked in on a regular basis. Trying to personalize the relationship more with customers is difficult but rewarding.