Delta Air Lines

New Episode: How The Airlines Are Screwing Customers, Cranky Flier On A Roll

The unintended consequence of Basic Economy fares? Even if you buy up to “regular old coach”, you still might not get a seat assignment. Brett Snyder and I discuss this and a whole lot more on this episode of the Miles To Go podcast.

Delta Absolutely Nails It With A Celebrity Moment On One Of Their Planes!

I love this moment by Delta. They used social media to interact with a celebrity, then turned it into an onboard moment that got them even more positive attention. Airlines don’t do this enough. Given, they get their teeth kicked in on a regular basis. Trying to personalize the relationship more with customers is difficult but rewarding.

American Airlines Changes Policy On Delays And Cancellations, Tougher For Customers. Is It Fair?

Have you ever had a flight that was delayed or cancelled? Did the airline move you to another airline so you could get where you needed to go? Do you think it’s fair for an airline to move some passengers to another airline during delays or cancellations but not move others?

If You Didn’t Consider Spirit Airlines For Your Most Recent Domestic Trip, You Made A Mistake

Spirit Airlines is bad, right? It’ll be a miserable experience, uncomfortable seats, late flights, right? Maybe not. It might be worth a second look if you haven’t checked recently.