United Airlines

Finally! United’s Return To JFK Means Cheap Award Seats On Transcons

Throughout the pandemic, one thing that I noticed was a lack of truly affordable awards for domestic flights.  Even in the face of an unprecedented drop in demand, cheap award seats were hard to come by.  In the beginning of the pandemic, I wasn’t searching often.  As COVID-19 has stretched on, I’ve started to search more frequently as friends have asked for help finding flights.  Uniformly, I’ve not found nearly as many saver awards as I would have expected.  Even on routes that consistently have some saver award availability, such as Washington-Dulles […]

United Treating Pilots Better Than Their Best Customers To Help Navigate COVID-19

Airlines are facing an incredibly unique set of challenges.  The “winners” from this time period will be those that continue to make the best decisions possible.  There’s certainly no playbook for navigating a pandemic while trying to run a massive airline. Admittedly, I’m running behind on writing about this story.  A few weeks ago View From The Wing covered news that United Airlines had made some unique concessions to their pilots to help them navigate COVID-19: Pilots also achieved permanent, positive-space First Class deadheads, with stand-by eligibility before paying passengers, […]

United Airlines Eliminates Change Fees And Standby Fees on All Domestic Flights

United Airlines announced some significant changes today that will benefit customers.  They call this a permanent move.  Here are the changes: Effective immediately, United Airlines will no longer charge change fees on virtually all domestic tickets with the exception of Basic Economy.  This is for all tickets, not just for elite members. On January 1, 2021 United will also eliminate standby fees for all passengers. United is also expanding free same-day changes.  Now, Silver members will also be included in free same-day changes.  You’ll still need to find the appropriate […]