How much of a discount would you want on your next award flight in exchange for not being able to make any changes or to select a seat? Delta is making a bet they know how much.
The unintended consequence of Basic Economy fares? Even if you buy up to “regular old coach”, you still might not get a seat assignment. Brett Snyder and I discuss this and a whole lot more on this episode of the Miles To Go podcast.
Basic Economy is the latest customer UN-friendly creation to come out of Scott Kirby’s lab. While not totally his making, he’s spent enough time pumping it up with steroids. The product being rolled out still needs to be tweaked. And, some more attention needs to be spent on how to make more money off the most loyal customers.
Basic Economy fares continue to spread to more markets. That means more frustrated customers. American Airlines made an announcement that makes things better for customers. That’s a welcome change.