American Airlines

Just Like That, Airline Change Fees Are a Thing of the Past (For Now)

United Airlines apparently started a trend on Sunday when they announced they were permanently eliminating change fees on tickets and making it easier to standby or same-day change to another flight.  There’s no question this is a customer-friendly move.  We can argue how long “permanently” will be since I’m pretty sure I’ll be writing about travel when change fees are once again a revenue source and a thorn in customer’s sides.  But, there’s no argument this puts more money back in customers’ pockets.  Delta and American were quick to match […]

Wow! American Airlines and JetBlue Form The Strategic Partnership I Always Hoped For

American Airlines and JetBlue have announced a very interesting partnership this morning.  For over a decade, I flew American Airlines every week.  During those times, there were always two weak areas in their coverage.  The northeast and northwest parts of the country were lacking great connectivity.  American Airlines solved the northwest issue by forming a much tighter partnership with Alaska Airlines earlier this year.  Side note: it’s been such a crazy few months I thought this happened last year….. Now, American has worked to shore up their lack of connections […]

My Interview With American Airlines Senior VP Kurt Stache

Just over a week ago I had the chance to participate in the retirement of the American Airlines MD-80 at a celebration in Roswell, New Mexico.  Taxiing past the rows of retired airplanes, we arrived at a hangar where we got to hear stories from team members on the history of the Mad Dog as well as crawl on some MD-80s ourselves. When I got invited to the event, I asked American Airlines if they could make time with an executive to talk about the MD-80 retirement and what the […]