American Airlines

Maya Leibman, Chief Information Officer At American Airlines, Stepping Down

We learned today that Maya Leibman, CIO of American Airlines, is stepping down from her role with the airline.  Normally, this wouldn’t be the type of story I would cover, an airline exec stepping down.  But, Maya Leibman is no normal airline exec. I had the good fortune to meet Maya for the first time when she served as President of the airline’s loyalty program, AAdvantage.  While I don’t recall the exact date it was in early 2011.  Maya was attending a conference that I was helping organize.  Since I […]

You Can Now Apply For The Bilt Rewards Mastercard

If you’re a regular listener of my podcast, you’ve heard me and my co-host Richard Kerr talking about the Bilt Rewards Mastercard.  Bilt Rewards is a new player in the points and miles space and they’ve also revolutionized how folks will pay rent, offering valuable rewards for paying your rent through Bilt. They’ve rolled out some pretty cool promotions in the first year of existence, including a pretty sweet 5X promotion on Black Friday. My wife was also able to score a free exercise class recently in the Bilt Rewards […]

Painful Spirit Airlines Fees And Everything Else I Learned Last Week On The Road

It was an interesting week on the road, for sure.  My original plan this past week involved four airplane flights, which changed into five (across four different airlines), and then ultimately four flights on three airlines.  This is the unfortunate cross-section of business travel, COVID and crazy airline schedules.  Amidst this was the realization that Spirit Airlines has some pretty oppressive fees. Flight schedules took another sharp turn against effective business travel.  For my date of travel I couldn’t get to my destination (Reno) until after 12pm no matter how […]

Targeted Awesome Offer, 1,000 Bonus AAdvantage Miles For Each Night At Hyatt!

As we start to return to travel after what seems to be the worst of the pandemic, travel companies are starting to flex their ability to encourage customers to travel.  Early on, though prices were low we didn’t see too many promotions.  That was probably an indication that airlines and hotels didn’t think they could convince people to get out there and book a trip.  We’ve actually seen fewer incentives than I would have expected so far.  Low prices are certainly an incentive, but I don’t think that alone is […]

Whoa: American Airlines Is Treating Executive Platinum Members Like It’s 2007

What a long, strange trip it’s been.  American Airlines is treating some of their best customers like they did a long time ago.  The airline industry has been through so much the past 20 years.  I traveled a bit here and there for work in the 90s.  I never really traveled enough to earn elite status until 2000, and then started chasing status in earnest in the wake of 9/11 as business travel returned. Leading up to 9/11 my father was a road warrior who traveled almost exclusively with TWA.  […]

DEAL! Business Class To Brazil From $475 Roundtrip!

It’s been a while now since I covered a deal fare.  That’s due to the pandemic.  Even when some folks started traveling, I just didn’t have the wanderlust back yet.  While I’m still getting my groove back our family has started thinking about travel again in a meaningful way.  So, when I woke up this morning to a travel deal, it actually felt right to write about it.  I was excited, energized in a way I haven’t been for a while.  But, enough about me, let’s talk about the deal! […]

American Airlines’ AAdvantage Tailwind Is….Interesting

The COVID-19 pandemic has turned the travel industry on its head.  Airlines and hotel chains have had to recreate their business on almost a daily basis to survive.  As the pandemic has stretched on, these travel brands have started looking to the future.  In the case of airlines, their loyalty program will likely be a significant part of a new path forward.  That’s why a recent promotion by American Airlines is so interesting. One Mile at a Time wrote about a new promotion AAdvantage launched recently, Tailwind.  The particulars of […]

American Airlines Got It Right Today, Despite What Travel Bloggers Say

In case you hadn’t heard, American Airlines announced that they were giving every American Airlines AAdvantage member a free gift for the holidays today.  All you had to do was login to your AAdvantage account to see what you had won.  I was pretty bogged down with work calls today, but I kept seeing chatter in the background about what people were receiving as gifts. I saw mentions of people winning 100 miles, 250 miles and 500-mile upgrade certificates.  And, I also noticed that most opinions weren’t positive. The first […]

Whoa! (Targeted)10 Points Per Dollar On All Spending On Advantage Aviator Silver MasterCard

We all know airlines and hotels are hurting right now.  The COVID-19 pandemic has been brutal. In a nod to the reality that 2021 isn’t likely to be a “normal” travel year, some brands are already making big moves.  Hilton was the first hotel chain to lower elite status requirements for next year.  Airlines are jumping in, with American Airlines going first and United not far behind.  But, it’s not just enough to lower status requirements.  That only helps generate revenue if people want to travel and your value proposition makes them […]