American Airlines

EXTREME? I Had Five Different Tickets Booked For Our Flight Home This Week

It still amazes me how much a seemingly small change during the pandemic has come to my rescue so many times.  Near the beginning of the pandemic virtually all US airlines eliminated change fees.  United went first, Delta and American quickly followed suit.  At the time it wasn’t something that moved the needle because nobody was traveling.  But, I had the sense then that this would be a big deal. One of the biggest benefit to elite status was the ability to reduce or waive some fees that airlines typically […]

2022 Airline Status Recap & 2023 Status Goals

I’m finally getting a moment to breathe and look back on my 2022 year in travel.  Let’s start with airline status.  If you want to hear more about my airline status goals we had a detailed discussion this week on the pod.  At a high level, 2022 was a year where I continued to choose whatever airline offered me the best itinerary to maximize my time.  A nod was paid to cheap first class fares since it’s virtually impossible to be at peak productivity.  It was also about trying to […]

American Airlines Makes Changes To Their New Loyalty Program Less Than A Year After Launch

Less than a year after American Airlines launched their new loyalty program they’re tweaking the requirements to earn status as well as the benefits. This is on the heels of United Airlines finally adopting the requirements they announced in 2019 and Delta increasing their qualification requirements.  I’m not surprised to see American making changes a year in.  Okay, maybe a bit surprised.  But, I wholeheartedly agree this is the right approach.  Smart companies continue to innovate where they see opportunities.  In most cases, small tweaks are more well-received by customers […]

American Airlines Eliminates 24-Hour Hold On Reservations For Paid Tickets

American Airlines has eliminated the option for customers to place a flight on hold for 24 hours prior to ticketing. While the big 3 airlines (American, Delta, United) have grown more alike over the past 10 years this was one of a very few areas that American differentiated themselves in a positive light from their competitors. Now, that seems to have come to an end. Why American Airlines’ 24-Hour Hold Policy Was So Critical In the absence of a 24-hour hold, American will still allow a full refund within 24 […]

Maya Leibman, Chief Information Officer At American Airlines, Stepping Down

We learned today that Maya Leibman, CIO of American Airlines, is stepping down from her role with the airline.  Normally, this wouldn’t be the type of story I would cover, an airline exec stepping down.  But, Maya Leibman is no normal airline exec. I had the good fortune to meet Maya for the first time when she served as President of the airline’s loyalty program, AAdvantage.  While I don’t recall the exact date it was in early 2011.  Maya was attending a conference that I was helping organize.  Since I […]

You Can Now Apply For The Bilt Rewards Mastercard

If you’re a regular listener of my podcast, you’ve heard me and my co-host Richard Kerr talking about the Bilt Rewards Mastercard.  Bilt Rewards is a new player in the points and miles space and they’ve also revolutionized how folks will pay rent, offering valuable rewards for paying your rent through Bilt. They’ve rolled out some pretty cool promotions in the first year of existence, including a pretty sweet 5X promotion on Black Friday. My wife was also able to score a free exercise class recently in the Bilt Rewards […]

Painful Spirit Airlines Fees And Everything Else I Learned Last Week On The Road

It was an interesting week on the road, for sure.  My original plan this past week involved four airplane flights, which changed into five (across four different airlines), and then ultimately four flights on three airlines.  This is the unfortunate cross-section of business travel, COVID and crazy airline schedules.  Amidst this was the realization that Spirit Airlines has some pretty oppressive fees. Flight schedules took another sharp turn against effective business travel.  For my date of travel I couldn’t get to my destination (Reno) until after 12pm no matter how […]

Targeted Awesome Offer, 1,000 Bonus AAdvantage Miles For Each Night At Hyatt!

As we start to return to travel after what seems to be the worst of the pandemic, travel companies are starting to flex their ability to encourage customers to travel.  Early on, though prices were low we didn’t see too many promotions.  That was probably an indication that airlines and hotels didn’t think they could convince people to get out there and book a trip.  We’ve actually seen fewer incentives than I would have expected so far.  Low prices are certainly an incentive, but I don’t think that alone is […]

Whoa: American Airlines Is Treating Executive Platinum Members Like It’s 2007

What a long, strange trip it’s been.  American Airlines is treating some of their best customers like they did a long time ago.  The airline industry has been through so much the past 20 years.  I traveled a bit here and there for work in the 90s.  I never really traveled enough to earn elite status until 2000, and then started chasing status in earnest in the wake of 9/11 as business travel returned. Leading up to 9/11 my father was a road warrior who traveled almost exclusively with TWA.  […]