It’s Time For Airlines To Invest In Becoming More Reliable

United Airlines and Delta both suffered major outages in the last two weeks, grounding planes and inconveniencing thousands of travelers. It’s time for them to make these episodes painful memories and not annual occurrences.

Hyatt’s CEO Talks About Loyalty, Gives Some Hints On Strategy

Hyatt’s CEO, Mark Hoplamazian, gets candid about a number of key topics in the hotel industry. He talks about loyalty, the upcoming merger of Marriott and Starwood, and where he thinks Hyatt is going in the future.