Technology

Hilton Surprises And Delights With Simple Tech

August 12, 2017By Edward Pizzarello15 Comments

Maybe I’m overplaying a simple piece of tech. But, a simple gesture made during a recent Hilton stay was a really nice touch.

It’s Time For Airlines To Invest In Becoming More Reliable

February 4, 2017By Edward Pizzarello13 Comments

United Airlines and Delta both suffered major outages in the last two weeks, grounding planes and inconveniencing thousands of travelers. It’s time for them to make these episodes painful memories and not annual occurrences.

Tons Of Tech On Sale From Amazon Today

December 12, 2016By Edward Pizzarello0 Comments

Jeebus. Every time I think Amazon is done discounting things before the holiday shopping crush is over…..

Check Your Password, Marriott Making Security Changes

May 11, 2016By Edward Pizzarello5 Comments

Do you update passwords on a regular basis?

Hyatt’s CEO Talks About Loyalty, Gives Some Hints On Strategy

April 15, 2016By Edward Pizzarello3 Comments

Hyatt’s CEO, Mark Hoplamazian, gets candid about a number of key topics in the hotel industry. He talks about loyalty, the upcoming merger of Marriott and Starwood, and where he thinks Hyatt is going in the future.

Catching Up After 10 Days On The Road

Wow! So much to cover after our trip to Iceland. This was my 30th country visited, a small number compared to some of my friends. It was also one of my favorites. I’ll have a lot more to say on that in the near future. I also need to catch up on some recent events. I didn’t want to wait too long after getting back just to check-in with folks, especially since I haven’t been writing much. I’m happy to answer questions about Iceland or anything travel-related. Leave a comment […]

Why Uber Is Awful And Airbnb Is Awful

Can a company be revolutionary and awful? Uber has achieved both in their history.

Weathering 10 Days With COVID In Hotels

I spent 10 days in hotels quarantining with COVID-19 to keep my family safe. Along the way I learned why hotel life in limited service and extended hotels leaves much to be desired.

Maya Leibman, Chief Information Officer At American Airlines, Stepping Down

We learned today that Maya Leibman, CIO of American Airlines, is stepping down from her role with the airline. Normally, this wouldn’t be the type of story I would cover, an airline exec stepping down. But, Maya Leibman is no normal airline exec. I had the good fortune to meet Maya for the first time when she served as President of the airline’s loyalty program, AAdvantage. While I don’t recall the exact date it was in early 2011. Maya was attending a conference that I was helping organize. Since I […]

A Good Illustration That Not All Points Are Created Equally

I recall a conversation with my father-in-law a number of years ago where he was taking about points he earned with a Navy Federal credit card. He felt like no matter how much he spent on the card he never got any worthwhile travel rewards. Because of that, he assumed there was no reason to bother collecting points and miles. It’s a discussion I’ve had dozens of times over the years with folks and likely half a dozen with my father-in-law (I’m a glutton for punishment). How you earn points […]

I Flew Frontier, Saved $400 And Didn’t Die. My Frontier Airlines Review

Those low-cost carriers always have very appetizing fare sales. Who wouldn’t want to pay $20 to fly somewhere? But, what does $20 really buy you? I found out exactly what Frontier does (and doesn’t) offer customers on my first flight with them recently.

How To Use New Metro Silver Line To Get Between Dulles and Reagan National Airports

People talk about how bad the traffic is in places like Los Angeles with plenty of adjectives. And, it is quite bad. But, the traffic in DC is what I refer to as “stealthy bad”. It doesn’t get the same press that LA traffic does, but a trip that normally takes an hour can easily turn into a 3-hour ordeal. With visiting dignitaries, protests and construction as variables, weather can also wreak havoc on a system that consistently backs up during rush hour. For those of us that live in […]

Update: American Airlines Variable Choice Plus Pricing A Feature, Not A Bug

I have to admit, I was pretty pleased with the original announcement that American Airlines was creating bundled pricing that included change fees at a lower apparent cost. Things got a little better when American also announced they were expanding the timeframe you could request a same day change to your flight. And, then things started to get a bit screwy. It started with just one flight I couldn’t get to price right with Choice Plus as an add-on. But, then I did a bit more digging and found out […]

A Summary Of United Airlines Global Services Benefits

As travel has gotten more stressful the benefits of elite status are even more valuable. In some cases, what used to be free for everyone is now only free for those customers that fly most frequently. I value my American Airlines Executive Platinum status more highly than any status I’ve earned, including 1K service with United Airlines. However, Global Services is another matter. For those not aware, Global Services is an invitation-only status level that United bestows on their best customers. What defines a best customer? Well, United doesn’t list […]

Is Foursquare Dead?

Venture Beat doesn’t think so, and I’m not 100% sure they’re wrong. But, before I discuss the article, a little background on why someone allergic to social media like me became a Foursquare nut. A few years ago, a company called TopGuest came up with this concept where you could earn airline miles and hotel points for checking in at various places on Foursquare. I can’t say I thought it was a terribly good business model, but they convinced a bunch of hotel chains to hand out miles for this. […]