Two weeks is enough time to work out the kinks on the Marriott/SPG integration, right? How about two months? Apparently, that’s not long enough, either. While members continue to have these issues, Marriott sits mostly silent. They do find time to tell investors things are great. It doesn’t seem they’re spending the time to ask customers if that’s actually the case.
Marriott quietly made a change that’s likely to have a big impact on frequent travelers. Loyalty program members will no longer have elite benefits on stays booked through online travel agencies (OTAs). Will all Marriott properties be enforcing this rule, or will it be selectively enforced? Are you willing to risk it?
I’d be lying if I said I tried to get excited about the Marriott Rewards promotion. After 3 weeks, I was finally able to login to my account a couple of days ago. My elite progress is messed up. So, I already had a slightly pessimistic attitude when I viewed the new Marriott promotion.
Ever wanted a second chance after making a decision that didn’t turn out the way you wanted? Well, Marriott Rewards seems poised to give folks the chance to do that. If you redeemed your points for a travel package prior to the new program rolling out this weekend, you have a chance to change to a different package. This is a one-time exception.
There were a lot of competing forces at the table as Marriott worked to fold Starwood Preferred Guest into a consolidated program with Marriott and Ritz-Carlton. This article takes an in-depth look at how they threaded that needle.