Southwest Airlines

Monthly Airplane Wi-Fi Reliability Report Card: March 2019

Wi-Fi is so critical for me on airplanes, and yet so unreliable. I’ve begun tracking my success rate with Wi-Fi on different carriers to see if my frustration in the moment matches my results. So far, with almost half of my flights experiencing some sort of Wi-Fi issues, my frustration seems appropriate.

Did Southwest Airlines Mechanics “Repair” Their Way to a New Contract?

For this first time I can recall, things have gotten truly ugly with Southwest Airlines and one of their unions. As the mechanics union and management work towards what could be a new agreement, it’s worth asking whether both sides met in the middle or the union got the better end of the deal. At the same time, it’s also worth asking if the unions’ actions are worth risking Southwest Airlines’ enviable culture.

Are Recent Southwest Airlines Problems An Indication Of Culture Issues?

Southwest Airlines has had massive fleet problems recently, canceling up to 10% of flights on certain days. It appears that members of their mechanics’ union are conducting a job action that’s killing the airline’s ability to fly their normal schedule. Will this hurt them long-term?

My Sit-Down With Southwest Airlines’ Jonathan Clarkson, Managing Director of Marketing

I had a chance to sit down recently with Jonathan Clarkson. Jonathan is the Managing Director of Marketing at Southwest Airlines and has overseen the Rapid Rewards program for years. He took a few minutes out of his day to share some insights on recent changes at Southwest and what’s coming in the future.

New Episode: More Cheap Flights to Europe And How To Improve Lifetime Airline Status

You may have missed it when we released it, but a new Miles To Go episode is ready for you to download and listen! We’ve got Norwegian Airlines on the podcast in this episode to talk about new routes that can get you to Europe on the cheap!  I’m a big fan of Norwegian’s premium cabin, it’s a great value for the money.  Jen and I talk Southwest Airlines and when is the right time to buy Early Bird boarding.  Finally, we wrap up with Gary Leff discussing how American Airlines can […]