Two weeks is enough time to work out the kinks on the Marriott/SPG integration, right? How about two months? Apparently, that’s not long enough, either. While members continue to have these issues, Marriott sits mostly silent. They do find time to tell investors things are great. It doesn’t seem they’re spending the time to ask customers if that’s actually the case.
Marriott announces details of new loyalty program, combining Marriott Rewards, Starwood Preferred Guest and Ritz-Carlton Rewards into one program. New award charts, elite benefits, lifetime status and credit card updates are just some of what we’re chewing on.
Lifetime status is the reward for years (decades?) of loyalty to an airline. Alaska Airlines appears to be saying that loyalty to Virgin America doesn’t really mean all that much to them. If true, that’s a bit disappointing.
Those that follow my blog know that I’ve been a HyattHomerTM for a number of years now. They consistently deliver great service and benefits to me. They’ve done so for a number of years. Their lifetime status is one of the hardest to achieve among the major chains. Unlike chains like SPG, award nights don’t boost your total. Lots of nights at cheap properties don’t boost your total. Only cold, hard cash boosts your total. Earning 1 million base points (by spending $200,000 at Hyatt hotels) was the only way […]
I honestly thought this change to lifetime status with Hyatt was a bit of a typo when I first saw it. I thought maybe I wasn’t processing the information correctly. But, lifetime status with Hyatt is pretty darn awesome.