Hyatt Gold Passport is my favorite loyalty program for a number of reasons. Their top elite status level, Diamond, provides a great suite of benefits. Diamond suite upgrades are a great benefit our family uses every year. And, the chain has some fabulous properties in great places like Paris, Sydney and more.
What hasn’t been a strength is their technology. It wasn’t until recently that they finally made points & cash reservations available online. And, there have been plenty of glitches over the years getting points to post correctly. Maybe that’s all about to change.
This morning Hyatt gave Goldpassport.com a facelift. A quick spin through shows that it’s more organized and definitely more visually pleasing. There are a couple of new features that I think are notable for members:
There’s a list of your most recent stays in case you frequently rebook the same hotels. The old website used to have the ability to save “favorite hotels” but it was a bit clunkier. I like having the list available right where you’d book a new reservation, though I’d still prefer to be able to customize it.
Detailed Award Search
This is where I see a ton of value for occasional members who aren’t experts on Hyatt’s footprint. They’ve expanded exponentially the different ways that you can search for awards.
By being able to set how many points you want to spend, which categories, brands and other amenities are important, the new search feature gives you tons of ability to search across the entire Hyatt portfolio as opposed to much narrower (state-by-state, for example, which was primarily what you needed to do with the old website). There was some functionality in the previous site to search broadly by interest (searching for family vacations, for example), but you couldn’t condition it with category, brand or points.
More Changes To Come?
There may be a few glitches hanging around the new website, but they seem to smell of more changes coming. A few people have reported this morning that their progress towards status for this year is showing as progress toward lifetime status. I’ve already qualified for Diamond this year, so mine has no such label. And, while I don’t think there’s an immediate change to lifetime status requirements, I suspect change is coming down the pike. We’ll have to wait and see. For now, we’ve got a more functional website with better ability to search for the things we want most, where to spend our points!
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