One of my friends reached out to me earlier this week after having a problem on a flight. I wanted to give him good advice, but since I’ve never encountered his exact situation, I thought I might try to crowd-source a suggestion for him from you, my readers. He flew United from Dulles to Narita. He, well….rather than me tell you it, here’s the story in his own words:
I flew out of IAD to Narita on Friday. I had been booked in coach, butwent ahead and upgraded to economy plus for ~200 from seat XX to 33C.When i walked up to my seat it had “out of order” sign sitting in it.They quickly scrambled and found me the last seat on the plane (middle).I was happy to have a seat at this point, but 33C was exit row econ plusgoodness.The flight attendants did what they could and took care of me with freebeverages which was nice, but not as nice as the better seat.I was concerned about being refunded my money, the purser said she wouldwalk out and do it immediately(Have not see the credit hit my accountyet)
- Refund his $200 for E+, with no further compensation. I’ll be honest, I don’t think that’s enough here. He had an aisle seat previously, so just getting his money back doesn’t seem appropriate (though you could certainly argue that’s all he’s entitled to.
- Refund his $200 and award him some miles.
- Refund his miles and offer him a free upgrade on a future flight to E+
- Refund his $200 and give him United Chairmans Circle status. If that’s too aggressive, I guess we can sign them up for Global Services.
Take a minute and tell me what you think what compensation would be appropriate for him to ask for. I appreciate the help!