Good news out of Hyatt today. Jeff Zidell, Senior VP of Hyatt Gold Passport took part in a video interview that Gary Leff of View From The Wing moderated today on Blab.
I was hoping to pop in and listen to the chat, especially given that Jeff would be answering questions. I’m a big fan of Jeff’s and not just because I’m a Hyatt HomerTM. While there were a bunch of people asking questions in the margin, there weren’t that many who had the tech in place (or maybe bravery/stupidity quotient) to want to show their mugs on video to ask a question.
So, I hopped in with a couple of questions. The one that yielded an answer that will be well-received by Gold Passport members was:
Hey, Jeff. When are we going to see Points + Cash availability online?
Jeff’s answer was a great one. Paraphrasing, he said that they expected it to be within the next 6 months. He was optimistic we might see it in Q4 of this year, but also backed that up with the comment that it might fall into next year. He said he wished this had already been accomplished, but there were other large priorities on the “.com” front that needed to be addressed.
He also mentioned a larger refresh of the Gold Passport section of the website, though no firm timeline on that.
This is really good news for Gold Passport members. It comes on the heels of this discussion I was having recently about what properties should be required to offer when it comes to Points + Cash availability. And, I think we can have a much better discussion if we’re able to see what sort of availability properties have over the entire calendar. It also might “encourage” some properties to make P+C available more often so they don’t look like they don’t offer the award. In short, I can’t see a reason this is a bad development.
I’m hopeful it will come out before the end of Q1 2016, since that’s 7-ish months away.
Here’s the full video chat if you want to see what else Gary and Jeff covered: