Wi-Fi

a white character sitting on the floor with a blue question mark

Dear United, It Shouldn’t Be This Hard

Airline employees have unions to band together and discuss their grievances with an airline. Customers don’t have the same ability to band together two let an airline know something disappoints them. A recent experience on a United flight makes me wonder what would happen if customers banded together to air their grievances with the airline.

a hand holding a phone with a wifi symbol on the screen

Monthly Airplane Wi-Fi Reliability Report Card: March 2019

Wi-Fi is so critical for me on airplanes, and yet so unreliable. I’ve begun tracking my success rate with Wi-Fi on different carriers to see if my frustration in the moment matches my results. So far, with almost half of my flights experiencing some sort of Wi-Fi issues, my frustration seems appropriate.

a hand holding a phone with a wifi symbol on the screen

Monthly Airplane Wi-Fi Report Card: February 2019

This is my second month of tracking my Wi-Fi success on flights. So far, 2019 has been pretty poor, with United making up most of the failed connectivity. It’s insane that a decade after the expansion of in-flight internet connectivity can still be this bad.