Airline employees have unions to band together and discuss their grievances with an airline. Customers don’t have the same ability to band together two let an airline know something disappoints them. A recent experience on a United flight makes me wonder what would happen if customers banded together to air their grievances with the airline.
May marks the fifth month in a row where I’ve kept track of the Wi-Fi reliability on all of my flights. With over 50 flights in the books, we have enough of a sample size to start making some reasonable conclusions.
April marks the fourth month in a row where I’ve kept track of the Wi-Fi reliability on all of my flights. With over 40 flights in the books, we have enough of a sample size to start making some reasonable conclusions.
Wi-Fi is so critical for me on airplanes, and yet so unreliable. I’ve begun tracking my success rate with Wi-Fi on different carriers to see if my frustration in the moment matches my results. So far, with almost half of my flights experiencing some sort of Wi-Fi issues, my frustration seems appropriate.
This is my second month of tracking my Wi-Fi success on flights. So far, 2019 has been pretty poor, with United making up most of the failed connectivity. It’s insane that a decade after the expansion of in-flight internet connectivity can still be this bad.
As a business traveler, the only thing more essential than working Wi-Fi when I fly is an on-time flight. I had a pretty horrible month finding working Wi-Fi on United Airlines flights, so I figured I would start tracking my success rate until things improve.