Loyalty program

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How Marriott And Starwood Feel About Suite Upgrades For Elite Members

Folks who stay in hotels enough to earn loyalty benefits over the course of a year maintain their loyalty because of the benefits they receive. People have different opinions on their favorite benefit, but few would deny they enjoy a beautiful suite if they don’t have to pay for it.

Starwood Preferred Guest has offered suite upgrades to their top elite members for quite some time. Marriott has not. I asked SPG how they feel about their suite upgrade policy now and also asked how Marriott feels about this benefit for the future.

The Value Of Hotel Loyalty Programs

Over the years I’ve refereed/participated in a number of debates about which hotel loyalty program is the best.  Reasonable minds can disagree (except for those people who think Marriott is the best out there) about the best program, and different types of travelers will…