Loyalty program

Whoa: American Airlines Is Treating Executive Platinum Members Like It’s 2007

What a long, strange trip it’s been.  American Airlines is treating some of their best customers like they did a long time ago.  The airline industry has been through so much the past 20 years.  I traveled a bit here and there for work in the 90s.  I never really traveled enough to earn elite status until 2000, and then started chasing status in earnest in the wake of 9/11 as business travel returned. Leading up to 9/11 my father was a road warrior who traveled almost exclusively with TWA.  […]

How Marriott And Starwood Feel About Suite Upgrades For Elite Members

Folks who stay in hotels enough to earn loyalty benefits over the course of a year maintain their loyalty because of the benefits they receive. People have different opinions on their favorite benefit, but few would deny they enjoy a beautiful suite if they don’t have to pay for it.

Starwood Preferred Guest has offered suite upgrades to their top elite members for quite some time. Marriott has not. I asked SPG how they feel about their suite upgrade policy now and also asked how Marriott feels about this benefit for the future.

Clean Up Orphaned Hotel Points. 25% Bonus When You Transfer To American Airlines AAdvantage Miles

American Airlines is offering a 25% bonus when you transfer hotel points to AAdvantage miles. This is a good opportunity to get some value out of those orphaned hotel points, but I wouldn’t convert large balances unless you’re trying to top up for a specific reward.

News & Notes For Wednesday, August 28, 2013

American Airlines made View From The Wing soil his pants a bit today.  And, in the interest of full disclosure, I got pretty nervous myself.  Fuel surcharges are the 800 lb. gorilla in the room when it comes to awards.  The airlines that charge them (yup, looking at you British Airways) can make it a really bad value to redeem certain types of awards.  The somewhat firm response from American coupled with the fact that it’s a horrible time for American to announce a change like this make me believe […]

Hyatt Is THE Place To Stay In Las Vegas! Great New Benefits

If you’re one of those folks who likes to use miles and points for your vacations, Vegas has always been something of, well, a desert without any water.  Sure, you can find flights to Vegas using miles.  But, what about hotels?  Generally speaking, you’re going to be relegated to a third-tier hotel off the Strip.  There have been a few exceptions over the years.  Notably, Starwood used to have a relationship with Planet Hollywood right on the Strip.  And, you can still stay at a Westin near the Strip, though […]

Wrapping Up Status At The End Of The Year Can Lead To Challenges

Unless you’ve been fortunate enough to earn lifetime status with your favorite airline or hotel chain, keeping those benefits that you value so highly is a yearly requirement. Virtually every loyalty program you’ll come across recognizes your achievements over a calendar year and offers you benefits in the current and following years based on those achievements. Starwood Preferred Guest is no exception, and also one of my favorite hotel chains.  I carry the Starwood Preferred American Express because I believe it’s one of the most flexible and rewarding cards out […]

The Value Of Hotel Loyalty Programs

Over the years I’ve refereed/participated in a number of debates about which hotel loyalty program is the best.  Reasonable minds can disagree (except for those people who think Marriott is the best out there) about the best program, and different types of travelers will find bigger benefits from some programs for their specific travel patterns. It’s not often I see an argument about whether or not to patronize a hotel chain at all from a loyalty perspective.  Wandering Aramean has always been one of those guys to argue that the […]

Hyatt’s Fall Promo: Good For Me, Others Disagree

Hyatt has announced their fall promo on Milepoint before general registration opens. The promotion generally calls for 10,000 bonus points for every 5 paid nights, though the first 5 nights only earn you 5,000 points. 5 nights= Earn 5,000 Bonus Points 10 nights=Earn 10,000 Bonus Points, Total 15,000 15 nights=Earn 10,000 Bonus Points, Total 25,000 20 nights=Earn 10,000 Bonus Points, Total 35,000 25 nights=Earn 10,000 Bonus Points, Total 45,000 30 nights=Earn 10,000 Bonus Points, Total 55,000 35 nights=Earn 10,000 Bonus Points, Total 65,000 As with a promotion earlier this year, […]