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Just Pretend This Is A Normal Daily Post

I really love writing for my readers.  The blog is exciting, challenging, disappointing, thrilling.  I recently shared virtual high-fives with a reader who’s been getting bonus points on one of her credit cards she wasn’t expecting.  She and I met at a Frequent Traveler…

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Customer Service Really Shouldn’t Be This Hard

We’ve all had frustrating customer service experiences, sometimes almost daily. In this case, I likely wouldn’t have given it a second thought, and it almost certainly wouldn’t have ended up on the blog. But, my feeble mind forgot that I had already dealt with the issue I was being excluded for.