Gotta give them credit. When United Airlines has a service failure, they go for the epic fail as opposed to small errors.
I was catching up on Twitter last night when I saw a retweet of a story about a woman who was told to pump breast milk in a pet relief area at Dulles Airport by Jason Rabinowitz.
They gave her the choice of a family restroom that didn’t have a power outlet for her breast pump or a room where pets go take a leak on a plastic fire hydrant. Can’t make this stuff up.
The article reports that they wouldn’t let her into the airline clubs. There are two clubs in the C/D terminal that are an easy walk from the pet relief area, though neither is really anything special.
But, even closer than that is the unaccompanied minor room. I was going to pace it off the next time I get a chance, but I’m guessing it’s 100 feet max from the pet relief area to the unaccompanied minor room. I also think there may be a separate office attached to that room, so lots more opportunities for a mom to have 15 minutes of privacy.
There’s a comment in the article that the “airport” wouldn’t let her go elsewhere, either, and I’ve got to think Dulles shares in some of the blame here. While United needs to advocate for and assist their customers, so does the airport. This can’t be the first woman who desired a private place to nurse/pump breast milk.
Maybe I’m just more sensitive to these things because I’ve watched my wife go through nursing two children. But, does a room that smells like urine really send the right message from an airline that they care about families?