It’s tough to travel with kids. There’s lots of gear to bring along and kids seem to pick the darndest times to be sick/upset/cranky. In many cases, the airlines don’t make it any easier.
I missed this story when it came out last week, but my wife was nice enough to bring it to my attention. It seems Spirit Airlines kicked a mom off a flight because she told a flight attendant her baby had spit up:
“I asked one of the flight attendants, if possible, if I could have an aisle seat because he had spit up,” she said. “It’s just more convenient to be on the outside with a baby.”
Circeo said another flight attendant told her she needed to exit the aircraft as her baby was too sick to fly.
“I said, ‘What are you talking about?'” Circeo said. “Somebody said that ‘your baby is too sick to fly?’ I said, ‘What is wrong with my baby? Nothing’s wrong with my baby. He spit up. He’s a baby being a baby.'”
The Final Two Pennies
News flash, babies spit up. If we got kicked off a flight every time one of our kids spit up as a baby, I’m not sure we would have ever been able to fly anywhere. I’ve flown Spirit Airlines before, and I didn’t die. I actually found the flight attendants bright and cheerful.
But, I think this goes back to the dog that died after a United flight attendant ordered it be shoved in the overhead bin. There’s not a whole lot of accountability for airline crews. It’s not like a typical customer service business where employees are routinely supervised by the same people. That leads to very little feedback and on-the-j0b improvement. The culture on airplanes is that the crew are in charge. They have tremendous leeway to make decisions as they see fit. It’s justified if applied properly. When it’s not…..
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