Many things with the American Airlines/US Airways merger have gone better than planned/feared. Given the debacle that was the United/Continental merger (and residual effects today), it was fair to think that this one could be equally as bad. But, things have gone really well.
About the only “complaint” was the complimentary domestic upgrade procedures on both codeshare flights and for elites of one airline flying on the other airline. Domestic upgrades were almost a sure thing for me over the last 7+ years as an Executive Platinum member. Even though there were more total flight choices as the merger started, upgrades became murkier.
Codeshare flights were pretty much controlled by the airport while upgrades ahead of time involved working through a manual process 24 hours ahead of departure. Since upgrades were first come, first served, time was back to being an element of the check-in procedure.
While I may have been hiding under a rock and missed the memo, my upcoming US Airways flight appears to reflect a very positive change in the process.
Upgrades for AAdvantage Executive Platinum members on American Airlines flights are supposed to clear at 100 hours prior to departure. They’re supposed to clear 96 hours (4 days) ahead of departure on US Airways.
My most recent upgrade cleared 107 hours prior to departure for my entire itinerary that day (two connecting flights).
I even got a nice e-mail from US Airways telling me. I’ve gotten the occasional upgrade ahead of 100 hours from American, but certainly never from US Airways. This is something I was expecting in October when both reservations systems come sooner. Given, I haven’t had a whole lot of flights that were booked directly with US Airways that only had US Airways flights on the itinerary.
The subject line of the e-mail was “Your upgrade status”. And, it confirmed the happy news:
I might be late to this party. Others may have seen this already. And, it may not be the case for all flights. But, it demonstrates to me that another piece of tech that needs to be completed for the merger to be successful appears to be testing well.