I just received a note from Award Wallet. For those that don’t know, Award Wallet is my go-to application for tracking all the various miles and points my family members have. They ran into some issues with American Airlines and Southwest in regards to accessing customer’s information on those sites.
They came up with a workaround for AA, where they were essentially storing the information on your personal computer as opposed to on their servers. According to today’s note, that’s no longer kosher:
We regret to inform you that we will be discontinuing support for the AwardWallet browser extension on February 25, 2012. This means that you will no longer be able to track your American Airlines related information (balance, status, etc.) on AwardWallet.com. We have been forced to take this action by American Airlines’ stance toward AwardWallet. We created the browser extension in order to address American Airlines’ concern that AwardWallet was collecting customers’ mileage data. We believe the extension addressed this concern because it simply collected your mileage data and stored it locally on your computer. American Airlines, however, objects to the extension. It’s position appears to be that AwardWallet is prohibited from providing any software tool that facilitates the ability to track the customer’s American Airlines’ mileage information. We think this is unfortunate.
While I see AA’s point about this, I’m still disappointed that there isn’t a way to work this out. Award Wallet is a great program to manage your miles and points. Having to go elsewhere to track my AAdvantage balance is no doubt an annoyance. My sincere hope is that all parties can come to some sort of agreement that satisfies everyone’s interests.