It appears Hyatt has made a change to the free night awards that are a part of the World of Hyatt program. But, we’re getting ahead of ourselves. A bit of background first.
Hyatt is in the early stages of their new program, World of Hyatt. It’s generally better for really frequent travelers and not as good for folks who only stay a dozen or less nights a year. One of the primary new benefits were free nights when you hit certain milestones each year.
Staying 30 nights earns you a free night in any hotel from Category 1 to 4. Staying 60 nights earns you a night in any property up to a Category 7, which is essentially all hotels (maybe not Miraval?).
Those free nights expire 120 days after you earn them. That means you need to book and stay within 120 days of earning these free nights. That’s a tall order for me at certain times of year. Heck, most of the year!
I called the
Diamond Globalist line a couple of days ago. I was asking if there was any way to extend the expiration of a free night that I wasn’t going to be able to use in time. The agent apologized and said he couldn’t. However, he did say he could credit my account with 10,000 points once the night expired.
My Private Line Agent (soon to be my Ambassador) was out of the office when I made the call to customer service. When she got back in the office she confirmed the same thing.
Now, 10,000 points isn’t great. A category 4 property is 15,000 points per night. Still, if you can’t use the free night in time, 10,000 points is better than nothing (and a sharp stick in the eye).
The Final Two Pennies
This is the first I can recall hearing about this policy. It’s possible I missed it during the new program rollout. I don’t think I do. I’m thankful to have that option. Going forward, I’ll look at those free nights as a 10,000 point award. If I’m able to use the night within 120 days at a Category 3 or 4 property, great! If not, I won’t sweat it too much.
Are you having trouble using your World of Hyatt free nights?
The post Hyatt Will Give You Points If Your Free Night Expires was published first on Pizza in Motion