Hyatt Will Give You Points If Your Free Night Expires

It appears Hyatt has made a change to the free night awards that are a part of the World of Hyatt program.  But, we’re getting ahead of ourselves.  A bit of background first.

Hyatt is in the early stages of their new program, World of Hyatt.  It’s generally better for really frequent travelers and not as good for folks who only stay a dozen or less nights a year.  One of the primary new benefits were free nights when you hit certain milestones each year.

Staying 30 nights earns you a free night in any hotel from Category 1 to 4.  Staying 60 nights earns you a night in any property up to a Category 7, which is essentially all hotels (maybe not Miraval?).

The Catch?

Those free nights expire 120 days after you earn them.  That means you need to book and stay within 120 days of earning these free nights.  That’s a tall order for me at certain times of year.  Heck, most of the year!

I called the Diamond Globalist line a couple of days ago.  I was asking if there was any way to extend the expiration of a free night that I wasn’t going to be able to use in time.  The agent apologized and said he couldn’t.  However, he did say he could credit my account with 10,000 points once the night expired.

The View From My Room At Park Hyatt Sydney

Oh, Really?

My Private Line Agent (soon to be my Ambassador) was out of the office when I made the call to customer service.  When she got back in the office she confirmed the same thing.

Now, 10,000 points isn’t great.  A category 4 property is 15,000 points per night.  Still, if you can’t use  the free night in time, 10,000 points is better than nothing (and a sharp stick in the eye).

Setting Out From Hyatt Paris Madeleine For Yum….

The Final Two Pennies

This is the first I can recall hearing about this policy.  It’s possible I missed it during the new program rollout.  I don’t think I do.  I’m thankful to have that option.  Going forward, I’ll look at those free nights as a 10,000 point award.  If I’m able to use the night within 120 days at a Category 3 or 4 property, great!  If not, I won’t sweat it too much.

Are you having trouble using your World of Hyatt free nights?

The post Hyatt Will Give You Points If Your Free Night Expires was published first on Pizza in Motion

 

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My goal in life is to fill my family’s passports with stamps, creating buckets of memories along the way. You’ll find me writing about realistic ways for normal people to travel the world, whether you’re on a budget or enjoy luxury. I also enjoy taking us on the occasional detour to explore the inner workings of the travel industry.

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15 Comments

  1. I wonder if they would do the same thing for the yearly free night from the credit card? None of my travel this year coincided with a nearby Hyatt.

    1. I can personally confirm they did this for me as someone that only had status from the credit card. I have had the credit card for just over a year and found myself needing a Category 1 Hyatt room for two nights – literally the day after my credit card cert expired but before the next year’s cert posted to my account. It was crazy timing. The rep told me she couldn’t un-expire the cert, but was giving me 10,000 points to use instead, which paid for BOTH of the nights I needed since Cat 1 is only 5k/night. Needless to say, I was ecstatic. Particularly so after staying at the very nice St. Paul Hyatt Place (Minnesota) with 16′ ceilings in a cavernous room including free breakfast for me and my daughter!

  2. My CC free night expired in July. When I called in June to see if I could extend the date I was told they could credit back 10,000 points if I called back in after the expiration and within 30 days. I did and mentioned that I had been told I could get points credited. The agent I spoke to then gave me 15,000 points which I needed for a stay in Tokyo next month. I am also Explorist with WOH thanks to a match between MGM Life and Celebrity Cruises Select status. That has given me 4 Club update certificates. One of which I am using in Tokyo. So far I am liking WOH.

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