In the fog of travel over the past week, I missed a story that involved a mom, a crying baby, and a potentially unsympathetic flight attendant.
The full text of her note is here:
On our way to LA a few days ago it was my first time flying with Ruby, I had a screaming crying sleepy baby who was so overwhelmed that she couldn’t fall asleep. My husband and I paid for first class so that we’d have the extra space and could lay down with her – once we were boarded I was getting tons of eye rolls and head shakes from fellow passengers on @delta because my baby was crying (as if I could just look at Ruby and say okay now it’s time to stop ). I tried to ignore the people until 10 minutes passed and a flight attendant came over to me and asked me and my baby to move to the back of the plane (as if the people in the back didn’t matter). Give up our seats that we paid for and move. Apparently I was upsetting and getting a lot of complaints from the first class passengers. I started crying because I was so stressed and anxious and instead of the stewardess being helpful and compassionate she instead made the situation worse. I don’t know what’s right and wrong when it comes to flying with a baby but after telling a few people the story they were in shock. Thoughts? We’re headed back to NYC today and we’re hoping for a much better experience.
I read about this on The Gate and immediately started to parse the words of what she said.
If the flight attendant asked her to move, she had no specific obligation to relocate.
If the flight attendant told her to move, she could have gotten in a lot of trouble for not obeying the instructions of the flight crew.
Of course, the next thing that occurred to me was that while I was busy trying to keep up with my day job, I was pretty sure Mommy Points already weighed in on this as well. Yup, and in a fair and balanced manner as well.
I’m a father of two, so I’m sure there’s a bit of bias in my opinions. But, before I even had kids I wouldn’t have supported the flight crew moving a family for this reason. Before I had kids I’m sure there were times that a screaming baby annoyed me. However, I never had any expectation that the flight crew needed to fix it.
Quiet is not something guaranteed in any cabin on an airplane (there are a few exceptions where airlines don’t allow kids in certain cabins). The situation as described is far from ideal. Ms. Charnas paid for a first class ticket and apparently didn’t get to sit in her assigned seat.
I don’t think it matters whether she was asked or told to move out of the first class cabin. Either way, if the airline moved her without compensation, they were in the wrong.
What’s Your Opinion? Should the airline have relocated her out of first class?
The post A Mom Is Asked To Remove Her Crying Baby From First Class. What’s Your Opinion? was published first on Pizza in Motion