Why American Airlines’ CEO Wants To Make Less Money Than His Peers And Interesting Southwest Numbers
Why does Doug Parker want to make less than other airline CEOs? I’m a bit more interested in other numbers.
Why does Doug Parker want to make less than other airline CEOs? I’m a bit more interested in other numbers.
Standard/anytime awards are a necessity from time-to-time for frequent travelers. But, they’re not as cheap as they used to be. On the contrary, common routes seem to be getting more expensive than ever.
United Airlines continues to cut their Polaris business class service. Maybe they believe customers won’t pay a premium for the extra service. Delta and American have generally been adding benefits, improving their core product. Are they both wrong? Heck, United’s Scott Kirby was a big part of the team that started rolling out Flagship lounges and dining at American. Maybe everyone else is wrong. Or, maybe United’s customers don’t want to pay more for the same shade of lipstick on an older pig.
The Best of the Rest is my effort to summarize all the travel/miles and points stories that interested me on a daily basis but didn’t have time to write about in length. Culled from over 100 blogs/authors I follow, some are passed along without comment, while I add my analysis to others. This is your shortcut to find out what’s going on in the travel world without having to read dozens of travel blogs to get all the best info.
According to a report, United Airlines gave a customer $10,000 in future travel credit because they removed her from a flight when her seat was broken. Nobody else on the plane was willing to accept $2,000 to leave (or maybe they weren’t offered)?
I’m sure there are more heartbreaking stories in the past. I just can’t recall too many of them where the situation was this preventable.
Southwest Airlines impressed me with a recent addition I saw in one of their airport terminals.
United Airlines is introducing a priority boarding fee that’s pretty affordable. It pretty much guarantees you overhead bin space. That’s a bad thing for regular customers.
Earn United Airlines Mileage Plus miles for gasoline purchases at BP. BP Driver Rewards can earn up to 3 miles per gallon of gas. Redeem miles for discounts on gas purchases as well.
How many videos of airline customer service employees acting poorly do we need before real service improvements? It seems we still haven’t hit that number.