Two weeks is enough time to work out the kinks on the Marriott/SPG integration, right? How about two months? Apparently, that’s not long enough, either. While members continue to have these issues, Marriott sits mostly silent. They do find time to tell investors things are great. It doesn’t seem they’re spending the time to ask customers if that’s actually the case.
Ever wanted a second chance after making a decision that didn’t turn out the way you wanted? Well, Marriott Rewards seems poised to give folks the chance to do that. If you redeemed your points for a travel package prior to the new program rolling out this weekend, you have a chance to change to a different package. This is a one-time exception.