A management employee at United Airlines reached out to me in regards to recent articles I published reflecting how United is reacting to the COVID-19 scare. Through those conversations, we agreed to have them provide their thoughts on the current state of the management culture. …
Is United becoming a better airline? How do you judge that for a company as big as United, with employees in hundreds of companies? What does success really look like?
Follow me through this timeline here. Yesterday afternoon there was a bunch of noise about Scott Kirby, the President of American Airlines, apparently jumping ship to United Airlines. That was pretty shocking news given that Scott has been by Doug Parker’s side for over…
Scott Kirby, President of American Airlines, is leaving to take the same position at United. This one kinda came out of left field, but it seems he couldn’t come to terms with the succession plan at American.
While American’s most recent change to a 24-hour refund as opposed to allowing for free 24-hour holds on revenue tickets, it seems like a good time to consider what the future will look like.
It’s been a crazy 36 hours or so of rumors about what American Airlines has planned for 2016. And, while some changes seem “real”, I have doubts about some others. There’s plenty here to believe, question and challenge. What’s your opinion?
American Airline has said quite a few times in the past couple of years that they were heads down and focused on the reservation system integration before considering other changes. On the first earnings call after the res system integration, they’ve given us some big hints about what’s next.
I’m not sure why the folks over at US Airways feel the need to keep giving sound bites. They started out sounding somewhat level-headed, but this recent article goes even further towards crazy. Scott Kirby, the president of US Airways, says that a merger…