Update: United Apologizes For No Air Conditioning And Rude Employee

There’s an update on the situation I reported on last week involving a United flight with broken air conditioning. In case you missed it, here’s the initial write-up on a customer who paid for Economy Plus seating, ended up with no air conditioning on a long flight from LAX to JFK and was then refused a refund of the money she paid to upgrade to Economy Plus.  The customer is a TV personality.  I saw one of her tweets and wrote about it shortly after she got the word from […]