Lounge Access

Delta Should Proactively Offer All Sky Club Members A Refund

Delta Air Lines has what some folks might call a “good problem”.  In reality, this problem is causing frustration with many of the airline’s best customers, something we discussed in detail this week.  For quite some time the domestic airlines ran very mediocre lounges in the US. The lounges were a quieter place for members to catch up on work or relax in between flights.  Food offerings were meager as were drink choices. Delta set out to change that, and has done an excellent job.  Massive renovations and staffing increases […]

Match Your Airline Status To LATAM. Is It Worth It?

There’s a status match offer that launched recently which has been getting some buzz. You might be asking why a status match to an airline based in Latin America is of value to you.  It’s a valid question.  I’ll share my thoughts, but let’s cover the promotion first. LATAM Status Match Offer Chilean-based carrier LATAM is offering a status match opportunity in partnership with StatusMatch.com.  You can match airline status from a sizable list of airlines to different levels of status with LATAM.  The chart below shows the mapping of […]

Looking For A Quieter Lounge At London Heathrow Terminal 5?

London Heathrow Terminal 5 can be a pretty crowded place to deal with a layover.  The British Airways lounges dominate comprise a great deal of space in the main concourse but given the volume of passengers using the terminal, I rarely have found them anything but over-crowded. Part of the joy of the lounge experience is tranquility.  When virtually every seat is filled, it’s hard to achieve that.  But, there is a lounge at T5 you might not be aware of. ***IMPORTANT****  You can only use this lounge if your […]