What a long, strange trip it’s been. American Airlines is treating some of their best customers like they did a long time ago. The airline industry has been through so much the past 20 years. I traveled a bit here and there for work in the 90s. I never really traveled enough to earn elite status until 2000, and then started chasing status in earnest in the wake of 9/11 as business travel returned. Leading up to 9/11 my father was a road warrior who traveled almost exclusively with TWA. […]
Customer Service
The Disaster That Was My Recent United Airlines Award Redemption Experience
What should you do when 150,000 miles disappear from your United Airlines account? How about when an agent promises to return 65,000, only to have another 20,000 disappear? My solution was to spend 9 hours on the phone. None of it worked. Find out what did. Buckle in, this is a long one.
Another Video Of United Airlines Treating Customers Poorly
How many videos of airline customer service employees acting poorly do we need before real service improvements? It seems we still haven’t hit that number.
Hotel Review: Park Hyatt Vienna, Part 2. Restaurants & Amenities
Part 2 of my review of our stay at the Park Hyatt Vienna. Restaurants, bars, spa, pool and fitness center. Just an awesome property.
United Employee Cancels A Customer’s Airline Ticket Because He Videotaped Their Argument
We’re past the point of shock when we see bad customer service by an airline employee, right? This is a unique story of a high-stress situation where the employee fails to perform. Who’s at fault?
My Wish List For The New United Airlines CEO
Now that United has removed their CEO, it’s time for the airline to focus on improvements. But, where should they start?
Should The Airlines Be Regulated (Again)?
Is it high-time to regulate the airline industry again? That’s what one voice is saying. Here’s why I think that’s wrong.
