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Delta Should Proactively Offer All Sky Club Members A Refund

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Delta Air Lines has what some folks might call a “good problem”.  In reality, this problem is causing frustration with many of the airline’s best customers, something we discussed in detail this week.  For quite some time the domestic airlines ran very mediocre lounges in the US. The lounges were a quieter place for members to catch up on work or relax in between flights.  Food offerings were meager as were drink choices. Delta set out to change that, and has done an excellent job.  Massive renovations and staffing increases […]

Plenty of Details: Air Canada Launches A New Loyalty Program With A Familiar Name

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Allow me to nerd out for just a minute.  I’ve been a hardcore points and miles nerd for over 20 years.  Rarely in that time have we seen a completely new loyalty program emerge.  Even more rare is to see a new loyalty program from a large, established airline.  Southwest Airlines’ Rapid Rewards program is the one that immediately comes to mind when I think of big airlines with new programs.  Fast forward to today, and we have the reimagined Aeroplan program.  Many moons ago, Air Canada spun off Aeroplan. […]

Details Of The New Marriott Loyalty Program, SPG Replacement

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Marriott announces details of new loyalty program, combining Marriott Rewards, Starwood Preferred Guest and Ritz-Carlton Rewards into one program. New award charts, elite benefits, lifetime status and credit card updates are just some of what we’re chewing on.