One of the strongest ways to encourage customer loyalty in the hotel business is to have properties the places your customers actually want to go. There are the obvious business destinations, but luxury properties are equally important in the equation, so that customers can have an enjoyable vacation with the points they earned from business travel. Hyatt continues to expand their leisure presence, setting another pin on the map for future Caribbean expansion.
What if you could meet the head of a major hotel chain’s loyalty program for drinks and ask them anything you wanted? What if they were the one buying you drinks? That’s exactly what Jeff Zidell, Senior VP of Hyatt Gold Passport is doing. And, you can win a free airline ticket and hotel room to join him at the event. Southwest Airlines is “expanding internationally”. I wouldn’t call this monumental news since they’re essentially transitioning existing AirTran service to Southwest planes. But, if you have a Southwest companion pass […]
If you’re a frequent reader of my blog, you’ve heard me consistently extoll the virtues of Hyatt Gold Passport. Sure, I’m a self-avowed Hyatt Homer. But, the Hyatt picture continues to get more compelling. Sure, they’re smaller than their primary competitors. They have some very compelling properties and for quite some time had the best promotions amongst any of the major chains. For the most part, they also provide better customer service. They’re continuing to work on expanding their footprint and have just announced another partnership that provides some great […]
There’s been a flurry of activity the past 6 weeks in regards to changing values at the major hotel chains. Some good, mostly bad. We had Priority Club, Marriott and Hilton all handing out some well placed kicks to the teeth while Hyatt had a quieter approach, and certainly a more generous one. The last shoe has dropped with Starwood Preferred Guest weighing in on their category changes. They lie firmly in between Hyatt and everyone else. Not horrible, not great. Since I have more interest in the SPG program […]