AA and HP have agreed that HP will not be building a custom solution for AA’s new passenger services system. Maya Liebman, whom I know and respect, said in part: “I think we have tended to create our own thing not necessarily because it’s…
From Milepoint, 90% of ANA passengers surveyed say their overall Dreamliner experience met or exceeded their expectations. This doesn’t surprise me at all. The cabin pressure and humidity made such a striking difference for me on my long flights. In case you missed it,…
The WSJ is reporting that the USADA (United States Anti-Doping Agency) has brought charges against Lance Armstrong. I really did think it was over when the US government decided not to move forward with charges. Heck, I even wrote about it. I guess there…
United has now matched some increases Delta put in place recently for checked baggage fees. On most trans-Atlantic flights, passengers will pay $100 to check a second bag, up from $70. The first bag is free as long as it’s not oversized or overweight….
This study is 6 months old now but I think there are a few interesting points to consider. If the facts here are true, there are more airlines on Twitter than there are loyalty programs. I’d be curious to see how many of those…
This is actually my second time at the property. I was here for oneworld MegaDO, but the trip was such a whirlwind I never really got a chance to enjoy the property. I wouldn’t do too much enjoying this trip, although not a horrible…
I had a quick trip to SEA this week and had learned the new rental car facility had opened up. For as long as I can remember, all the rental car companies at SEA were located in the parking garage adjacent to the main…
CLEAR has arrived back in SFO, the third airport they’ve added since their assets were bought out of bankruptcy (Denver and Orlando are the other two). Some people don’t see value in the CLEAR program since TSA has established the PreCheck program. PreCheck is…
As the WSJ reports yesterday, Boeing is finally turning out 787s that can go right to “preflight operations” as opposed to being sent to another factory for hundreds (or thousands) of loose ends to be tied up. As they have tested the plane, there…
Earlier in the year I carved out my goals for 2012. Since I just finished re-qualifying for Hyatt Diamond, now seemed like a good time to do a bit of homework to see if I was on track. We’re not quite to the halfway…