Multi-City

United Airlines Doesn’t Think You’re Smart Enough To Understand How Bad Their Changes Are
|

United Airlines Doesn’t Think You’re Smart Enough To Understand How Bad Their Changes Are

I’ve had a couple of days to digest United Airlines’ most recent changes to their award booking engine and how it affects members. If this was their intention, I think they could have been much more transparent about the changes. If this wasn’t their intention (or they want to adopt that position now), then there needs to be some adjustment to the current procedures.