A Loyalty Program Is A Two-Way Street
Shame on you? Shame on me? Who’s to be blamed when a loyalty program decides not to honor a promotion.
Middle Seat
Help Me Help A Reader: Downgraded On Trans-Pacific Flight
What happens when the seat you pay for is broken? What should the airline do to make it right? Help out a reader by weighing in here.
A (Somewhat) Typical Business Travel Day
Some people think that my travel life is all sunshine and roses. Sure, they think, maybe it can be a drag from time to time to travel for work, but you get to visit all these cool places! Yes, the vacations can be tons of…