We learned today that Maya Leibman, CIO of American Airlines, is stepping down from her role with the airline. Normally, this wouldn’t be the type of story I would cover, an airline exec stepping down. But, Maya Leibman is no normal airline exec. I had the good fortune to meet Maya for the first time when she served as President of the airline’s loyalty program, AAdvantage. While I don’t recall the exact date it was in early 2011. Maya was attending a conference that I was helping organize. Since I […]
I sat my daughter down with her mother recently to show both of them a video. I told my daughter, “You might be bored for part of this, but give me 13 minutes.” As a parent of a teenager and one younger child, patience is something that can be in short supply. But, she’s generally a good kid. So, she stuck out the 13 minutes. I first met Maya Leibman 6 or 7 years ago at an industry event. I had been assigned to make sure that she got from […]
I was fortunate enough to attend American Airlines Media Day a few days ago. It was a full day of presentations and Q&A with top executives about past results and future expectations. These were my takeaways.