Glitch

Is Delta Adding Fuel Surcharges To Award Tickets From The US To Europe?

November 19, 2017By Edward Pizzarello0 Comments

Lots of teeth gnashing recently about Delta’s apparent glitch in adding fuel surcharges to award tickets from the US to Europe. Was it a mistake?

Is Everything Back To “Normal” With American Airlines Elite Upgrades?

February 3, 2017By Edward Pizzarello16 Comments

There are reports that American Airlines fixed a system glitch that was preventing elite members from receiving complimentary upgrades before they reached the airport. But, is it really fixed?

Keep An Eye Out For Airline Website Glitches. Some Hurt, Some Help.

September 16, 2013By Edward Pizzarello2 Comments

There’s no doubt in my mind that airlines are a very complicated business to run. Planes, crews, fares and a million other details to manage. And yet, it really does surprise me that there are still some pretty blatant shortcomings in the reliability of the technology the airlines use on a daily basis. It’s always best to keep an eye out for these glitches, since they can both help and hurt, sometimes in significant ways. After all, it was just a few days ago United Airlines was selling free tickets […]

EXTREME? I Had Five Different Tickets Booked For Our Flight Home This Week

It still amazes me how much a seemingly small change during the pandemic has come to my rescue so many times. Near the beginning of the pandemic virtually all US airlines eliminated change fees. United went first, Delta and American quickly followed suit. At the time it wasn’t something that moved the needle because nobody was traveling. But, I had the sense then that this would be a big deal. One of the biggest benefit to elite status was the ability to reduce or waive some fees that airlines typically […]

2022 Airline Status Recap & 2023 Status Goals

I’m finally getting a moment to breathe and look back on my 2022 year in travel. Let’s start with airline status. If you want to hear more about my airline status goals we had a detailed discussion this week on the pod. At a high level, 2022 was a year where I continued to choose whatever airline offered me the best itinerary to maximize my time. A nod was paid to cheap first class fares since it’s virtually impossible to be at peak productivity. It was also about trying to […]

Today Only: Easily Earn Up To 600 Free Points!

I earn affiliate credit if you sign up for the Bilt Rewards Mastercard using links in this story. It’s the first of the month which means Rent Day rewards from the folks at Bilt. If you hold the Bilt Rewards Mastercard you can earn double points on all non-rent spend today. And, even if you don’t hold the credit card you can earn up to 600 free points just by playing trivia in the Bilt Rewards App. The easiest way to earn free points is to download the Bilt Rewards […]

American Airlines Makes Changes To Their New Loyalty Program Less Than A Year After Launch

Less than a year after American Airlines launched their new loyalty program they’re tweaking the requirements to earn status as well as the benefits. This is on the heels of United Airlines finally adopting the requirements they announced in 2019 and Delta increasing their qualification requirements. I’m not surprised to see American making changes a year in. Okay, maybe a bit surprised. But, I wholeheartedly agree this is the right approach. Smart companies continue to innovate where they see opportunities. In most cases, small tweaks are more well-received by customers […]

Delta Should Proactively Offer All Sky Club Members A Refund

Delta Air Lines has what some folks might call a “good problem”. In reality, this problem is causing frustration with many of the airline’s best customers, something we discussed in detail this week. For quite some time the domestic airlines ran very mediocre lounges in the US. The lounges were a quieter place for members to catch up on work or relax in between flights. Food offerings were meager as were drink choices. Delta set out to change that, and has done an excellent job. Massive renovations and staffing increases […]

I Flew Frontier, Saved $400 And Didn’t Die. My Frontier Airlines Review

Those low-cost carriers always have very appetizing fare sales. Who wouldn’t want to pay $20 to fly somewhere? But, what does $20 really buy you? I found out exactly what Frontier does (and doesn’t) offer customers on my first flight with them recently.

How To Use New Metro Silver Line To Get Between Dulles and Reagan National Airports

People talk about how bad the traffic is in places like Los Angeles with plenty of adjectives. And, it is quite bad. But, the traffic in DC is what I refer to as “stealthy bad”. It doesn’t get the same press that LA traffic does, but a trip that normally takes an hour can easily turn into a 3-hour ordeal. With visiting dignitaries, protests and construction as variables, weather can also wreak havoc on a system that consistently backs up during rush hour. For those of us that live in […]

Update: American Airlines Variable Choice Plus Pricing A Feature, Not A Bug

I have to admit, I was pretty pleased with the original announcement that American Airlines was creating bundled pricing that included change fees at a lower apparent cost. Things got a little better when American also announced they were expanding the timeframe you could request a same day change to your flight. And, then things started to get a bit screwy. It started with just one flight I couldn’t get to price right with Choice Plus as an add-on. But, then I did a bit more digging and found out […]

A Summary Of United Airlines Global Services Benefits

As travel has gotten more stressful the benefits of elite status are even more valuable. In some cases, what used to be free for everyone is now only free for those customers that fly most frequently. I value my American Airlines Executive Platinum status more highly than any status I’ve earned, including 1K service with United Airlines. However, Global Services is another matter. For those not aware, Global Services is an invitation-only status level that United bestows on their best customers. What defines a best customer? Well, United doesn’t list […]

Is Foursquare Dead?

Venture Beat doesn’t think so, and I’m not 100% sure they’re wrong. But, before I discuss the article, a little background on why someone allergic to social media like me became a Foursquare nut. A few years ago, a company called TopGuest came up with this concept where you could earn airline miles and hotel points for checking in at various places on Foursquare. I can’t say I thought it was a terribly good business model, but they convinced a bunch of hotel chains to hand out miles for this. […]

Edward Pizzarello - January 25, 2023:
Sadly, in the case of Delta on certain domestic routes, I'd argue [...]

Christian - January 25, 2023:
Sorry, I was really unclear. My concern isn't for the airline, it's [...]

Edward Pizzarello - January 25, 2023:
I've thought about it. Doesn't bother me personally but I get the [...]

Christian - January 25, 2023:
What about the moral implications of holding a bunch of award inventory [...]

Edward Pizzarello - January 25, 2023:
Tasso, far be it from me to argue United has good IT. [...]