Lots of teeth gnashing recently about Delta’s apparent glitch in adding fuel surcharges to award tickets from the US to Europe. Was it a mistake?
There are reports that American Airlines fixed a system glitch that was preventing elite members from receiving complimentary upgrades before they reached the airport. But, is it really fixed?
There’s no doubt in my mind that airlines are a very complicated business to run. Planes, crews, fares and a million other details to manage. And yet, it really does surprise me that there are still some pretty blatant shortcomings in the reliability of the technology the airlines use on a daily basis. It’s always best to keep an eye out for these glitches, since they can both help and hurt, sometimes in significant ways. After all, it was just a few days ago United Airlines was selling free tickets […]