Fights

Another Video Of United Airlines Treating Customers Poorly

February 28, 2018By Edward Pizzarello8 Comments

How many videos of airline customer service employees acting poorly do we need before real service improvements? It seems we still haven’t hit that number.

Sorry Things Have Been A Bit Quiet Lately

Things have been a bit quiet on the blog lately. I’ve had some family travel and some unforeseen events with my day job. Oh, and I’m getting ready to spin up a podcast. Because, I’m a bit nuts!

Why I Didn’t Jump On The Incredible Iberia Offer, And Why It Might Not Be Right For You

There’s a pretty incredible Iberia offer right now, where you can earn 90,000 Avios for a bit more than $300. You can use these to book yourself trips to faraway places at incredibly cheap prices. But, maybe you shouldn’t.

Norwegian Air Enters Canada, Launches Flights To Europe And The Caribbean

Norwegian Air is launching flights from Montreal and the Toronto area to the Caribbean and Europe. Will this lead to lower prices overall on flights to/from Canada?

Pandora: Our First Impression of Avatar Flight of Passage And Na’vi River Journey

Disney World has opened up an incredible new world at Animal Kingdom. Pandora: World of Avatar features Avatar Flight of Passage and Na’vi River Journey. Here’s our family’s first impression of the new Avatar area.

American Airlines Cancels Thousands Of Flights, Makes Customers Wait At Airport

American Airlines has canceled thousands of flights in the past week, stranding customers at airports across the country because of a meltdown in their regional jet operation. Most of the disruptions are for flights arriving or departing Charlotte.

Is Foursquare Dead?

Venture Beat doesn’t think so, and I’m not 100% sure they’re wrong. But, before I discuss the article, a little background on why someone allergic to social media like me became a Foursquare nut. A few years ago, a company called TopGuest came up with this concept where you could earn airline miles and hotel points for checking in at various places on Foursquare. I can’t say I thought it was a terribly good business model, but they convinced a bunch of hotel chains to hand out miles for this. […]

A Summary Of United Airlines Global Services Benefits

As travel has gotten more stressful the benefits of elite status are even more valuable. In some cases, what used to be free for everyone is now only free for those customers that fly most frequently. I value my American Airlines Executive Platinum status more highly than any status I’ve earned, including 1K service with United Airlines. However, Global Services is another matter. For those not aware, Global Services is an invitation-only status level that United bestows on their best customers. What defines a best customer? Well, United doesn’t list […]

Update: American Airlines Variable Choice Plus Pricing A Feature, Not A Bug

I have to admit, I was pretty pleased with the original announcement that American Airlines was creating bundled pricing that included change fees at a lower apparent cost. Things got a little better when American also announced they were expanding the timeframe you could request a same day change to your flight. And, then things started to get a bit screwy. It started with just one flight I couldn’t get to price right with Choice Plus as an add-on. But, then I did a bit more digging and found out […]

I Flew Frontier, Saved $400 And Didn’t Die. My Frontier Airlines Review

Those low-cost carriers always have very appetizing fare sales. Who wouldn’t want to pay $20 to fly somewhere? But, what does $20 really buy you? I found out exactly what Frontier does (and doesn’t) offer customers on my first flight with them recently.

Clarity On Restriction of American Airlines Ticket Sales in Argentina

There seems to be some clarity on exactly how American Airlines will handle restrictions for ticket sales in Argentina. I received the following information that was sent by American Airlines to ticket agents today: Argentina Point of Sale Restrictions September 26, 2014 American Airlines has implemented sales restrictions for Argentina point-of-sale on our flights to/from Buenos Aires (EZE), Argentina. These sales restrictions do not apply to point-of-sale outside of Argentina. Reservations can still be made or ticketed for travel on American and American codeshare (AA*/OA) flights for departures prior to: […]