A question that’s been around for decades has me thinking today….
There’s an update on the situation I reported on last week involving a United flight with broken air conditioning. In case you missed it, here’s the initial write-up on a customer who paid for Economy Plus seating, ended up with no air conditioning on a long flight from LAX to JFK and was then refused a refund of the money she paid to upgrade to Economy Plus. The customer is a TV personality. I saw one of her tweets and wrote about it shortly after she got the word from […]
For those of you who missed the beginning of the story yesterday, you can read it here. The short version is a customer paid for Economy Plus on a long transcontinental flight from LAX to JFK. Before boarding United apparently knew the cooling was not working in that section of the plane, since the flight attendant told the passenger about it upon boarding. United denied her request for a refund of just the upgrade portion of her fare since she sat in the seat for the flight. The plane was […]
I’m not one of those guys that believe an airline forms a binding contract with loyalty members. I get that benefits will change over time and a big part of our “game” is finding the best way to leverage those benefits before they change. But, the change that Mommy Points detailed last week really will hurt me when traveling with my family. The change involves no longer being able to convey your elite status to people you book award tickets for unless you are traveling on the same reservation as […]