Customer Videotape

United Employee Cancels A Customer’s Airline Ticket Because He Videotaped Their Argument

May 9, 2017By Edward Pizzarello18 Comments

We’re past the point of shock when we see bad customer service by an airline employee, right? This is a unique story of a high-stress situation where the employee fails to perform. Who’s at fault?

Is It Safe To Visit Hersheypark? Here’s What To Expect When Hersheypark Opens This Week

For those of you that follow our families travels on a regular basis, you can usually find pictures of us in a theme park somewhere. We’re equal opportunity people, hitting up popular parks like Disney World and Universal Studios, while also visiting Legoland and Hersheypark multiple times a year. My friend Richard Kerr asked this week, “Does the Pizza family have season passes to every theme park in the country?” The answer is no, but we do have season passes to more than one. After a one-year hiatus, we decided […]

Europe Is Closed To Americans, Canada Too. What’s The Human Side?

Aside from all of the fear over the past 90 days (wow, has it really only been a few months?) while the COVID-19 pandemic ramped up in the US, there have been so many interesting things to watch in the world of travel. How does an airline go from full planes to virtually empty, with hundreds of planes grounded? If you’re a government agency, how do you effectively enforce a quarantine? These are very, very different issues than what we normally deal with. And, now that people are starting to […]

Marriott Rolls Out A Summer Promo. Is It Worth It For You?

As things start to thaw slowly from the absolute freeze on travel during the height of the COVID-19 crisis, travel brands are trying to figure out what it will take to motivate us to spend our money on travel again. Hyatt was the first into the market with a triple points earning promotion across their entire portfolio of properties. They traditionally focus their summer promotion on rebating points to folks who hold their co-branded credit card. This summer, they’ve chosen so far to incentivize paid travel (though they did offer […]

What Does A Complimentary Hotel Breakfast Look Like During COVID-19?

There are so many things I wonder about in the post-COVID world. I still haven’t gotten on an airplane since March and don’t have any tickets booked. My friend Mike who writes the Coworkaholic blog took a road trip from Chicago to Orlando this week. He stopped at two different Hyatt Place properties on the way. Here’s what he found. It took me a while to get comfortable with the idea of traveling in a post-COVID world. And almost as long to put my thoughts together on my first experience. For over […]

Wow! Air Canada Offering 50% Rebate On Award Flights

Air Canada has definitely been making some noise lately. We should expect to hear announcements soon about their new loyalty program, but they’re still busy ahead of releasing those details. Just a few weeks ago they had a really incredible mileage sale. I had a package of miles sitting in my shopping cart when they went on sale but ultimately wasn’t able to get the purchase confirmed. Still, it was an incredibly popular deal that some folks were able to score. Now, they’re back with what may end up being […]

I Flew Frontier, Saved $400 And Didn’t Die. My Frontier Airlines Review

Those low-cost carriers always have very appetizing fare sales. Who wouldn’t want to pay $20 to fly somewhere? But, what does $20 really buy you? I found out exactly what Frontier does (and doesn’t) offer customers on my first flight with them recently.

How To Use New Metro Silver Line To Get Between Dulles and Reagan National Airports

People talk about how bad the traffic is in places like Los Angeles with plenty of adjectives. And, it is quite bad. But, the traffic in DC is what I refer to as “stealthy bad”. It doesn’t get the same press that LA traffic does, but a trip that normally takes an hour can easily turn into a 3-hour ordeal. With visiting dignitaries, protests and construction as variables, weather can also wreak havoc on a system that consistently backs up during rush hour. For those of us that live in […]

A Summary Of United Airlines Global Services Benefits

As travel has gotten more stressful the benefits of elite status are even more valuable. In some cases, what used to be free for everyone is now only free for those customers that fly most frequently. I value my American Airlines Executive Platinum status more highly than any status I’ve earned, including 1K service with United Airlines. However, Global Services is another matter. For those not aware, Global Services is an invitation-only status level that United bestows on their best customers. What defines a best customer? Well, United doesn’t list […]

Update: American Airlines Variable Choice Plus Pricing A Feature, Not A Bug

I have to admit, I was pretty pleased with the original announcement that American Airlines was creating bundled pricing that included change fees at a lower apparent cost. Things got a little better when American also announced they were expanding the timeframe you could request a same day change to your flight. And, then things started to get a bit screwy. It started with just one flight I couldn’t get to price right with Choice Plus as an add-on. But, then I did a bit more digging and found out […]

Is Foursquare Dead?

Venture Beat doesn’t think so, and I’m not 100% sure they’re wrong. But, before I discuss the article, a little background on why someone allergic to social media like me became a Foursquare nut. A few years ago, a company called TopGuest came up with this concept where you could earn airline miles and hotel points for checking in at various places on Foursquare. I can’t say I thought it was a terribly good business model, but they convinced a bunch of hotel chains to hand out miles for this. […]