Customer Videotape

United Employee Cancels A Customer’s Airline Ticket Because He Videotaped Their Argument

May 9, 2017By Edward Pizzarello18 Comments

We’re past the point of shock when we see bad customer service by an airline employee, right? This is a unique story of a high-stress situation where the employee fails to perform. Who’s at fault?

The RV Day From Hell

I kinda missed a day 10 update. With the lack of quality sleep in a trailer and the myriad issues with the RV, suffice it to say my production has dropped a bit. 🙂 If you want to see previous updates on our trip, links below: 9 Hours of Driving Gilmore The Merrier One of The Greatest Roller Coasters I’ve Ever Ridden Moving Our “House On Wheels” To New Hampshire Mount Washington Auto Road Cog Railway To The Peak of Mount Washington Hiking, Time With Friends, And A Broken RV(Of […]

Summer Vacation Day 9: A Shopping Day In Freeport And My Pathetic Attempt At RV Repair

A quieter day and a quick recap. Here’s a look back at the rest of our trip: 9 Hours of Driving Gilmore The Merrier One of The Greatest Roller Coasters I’ve Ever Ridden Moving Our “House On Wheels” To New Hampshire Mount Washington Auto Road Cog Railway To The Peak of Mount Washington Hiking, Time With Friends, And A Broken RV(Of Course) Rolling To Maine For Some Lobster We continued our trend of meeting up with friends along the RV route. One of our daughter’s high school classmates ended up […]

Summer Vacation Day 8: Rolling To Maine For Some Lobster

The Pizza train was on the move yesterday to Maine. If you’re just catching up you can see the first week of our trip below: 9 Hours of Driving Gilmore The Merrier One of The Greatest Roller Coasters I’ve Ever Ridden Moving Our “House On Wheels” To New Hampshire Mount Washington Auto Road Cog Railway To The Peak of Mount Washington Hiking, Time With Friends, And A Broken RV(Of Course) Yesterday was moving day, again. Our time in New Hampshire had come to a close and it was time for […]

Summer Vacation Day 7: Hiking, Time With Friends And A Broken RV (Of Course)

Thanks for stopping by to see how our family camping trip is going. I haven’t sold the RV yet or left the keys in the pickup truck to see if someone would take it off my hands, so I guess we’ll call that a win. The kids are having an incredible time, which, at the end of the day, is 99% of what matters. If you want to read about the first six days of our trip, I’ve included those links below: 9 Hours of Driving Gilmore The Merrier One […]

Summer Vacation Day 6: Cog Railway To The Peak Of Mount Washington

If you’re just joining us, I’ve been publishing quick daily updates from our camping trip. It appears I’m still alive on day 7, so we’ve got a day 6 update. If you want to read about previous updates, I’ve included the links below: 9 Hours of Driving Gilmore The Merrier One of The Greatest Roller Coasters I’ve Ever Ridden Moving Our “House On Wheels” To New Hampshire Mount Washington Auto Road There are two primary ways to get up to the summit of Mount Washington. Okay, I guess three if […]

I Flew Frontier, Saved $400 And Didn’t Die. My Frontier Airlines Review

Those low-cost carriers always have very appetizing fare sales. Who wouldn’t want to pay $20 to fly somewhere? But, what does $20 really buy you? I found out exactly what Frontier does (and doesn’t) offer customers on my first flight with them recently.

How To Use New Metro Silver Line To Get Between Dulles and Reagan National Airports

People talk about how bad the traffic is in places like Los Angeles with plenty of adjectives. And, it is quite bad. But, the traffic in DC is what I refer to as “stealthy bad”. It doesn’t get the same press that LA traffic does, but a trip that normally takes an hour can easily turn into a 3-hour ordeal. With visiting dignitaries, protests and construction as variables, weather can also wreak havoc on a system that consistently backs up during rush hour. For those of us that live in […]

Update: American Airlines Variable Choice Plus Pricing A Feature, Not A Bug

I have to admit, I was pretty pleased with the original announcement that American Airlines was creating bundled pricing that included change fees at a lower apparent cost. Things got a little better when American also announced they were expanding the timeframe you could request a same day change to your flight. And, then things started to get a bit screwy. It started with just one flight I couldn’t get to price right with Choice Plus as an add-on. But, then I did a bit more digging and found out […]

A Summary Of United Airlines Global Services Benefits

As travel has gotten more stressful the benefits of elite status are even more valuable. In some cases, what used to be free for everyone is now only free for those customers that fly most frequently. I value my American Airlines Executive Platinum status more highly than any status I’ve earned, including 1K service with United Airlines. However, Global Services is another matter. For those not aware, Global Services is an invitation-only status level that United bestows on their best customers. What defines a best customer? Well, United doesn’t list […]

Is Foursquare Dead?

Venture Beat doesn’t think so, and I’m not 100% sure they’re wrong. But, before I discuss the article, a little background on why someone allergic to social media like me became a Foursquare nut. A few years ago, a company called TopGuest came up with this concept where you could earn airline miles and hotel points for checking in at various places on Foursquare. I can’t say I thought it was a terribly good business model, but they convinced a bunch of hotel chains to hand out miles for this. […]

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