Customer Videotape

United Employee Cancels A Customer’s Airline Ticket Because He Videotaped Their Argument

May 9, 2017By Edward Pizzarello18 Comments

We’re past the point of shock when we see bad customer service by an airline employee, right? This is a unique story of a high-stress situation where the employee fails to perform. Who’s at fault?

My Favorite Anker Travel Tech On Sale Today!

My new favorite Anker battery is on sale today for a great price. It fits in your pocket and provides a ton of charging power. Other chargers and cables I use are on sale as well!

What’s The Best Travel Tech Gear?

This is a guest post by one of my readers, Paul. He’s a road warrior, marketing guy and dad. I’m always interested in what people carry around for technology, curious whether I have the best gear. I plan to break down my backpack in a future post. But, for now, here’s what Paul recommends as his go-to tech: I was a road warrior for so many years that some personnel at United, Southwest and a few convention hotels in Vegas knew me by name (not good). And, now with a family, I travel frequently for business […]

Monthly Airplane Wi-Fi Reliability Report Card: May 2019

May marks the fifth month in a row where I’ve kept track of the Wi-Fi reliability on all of my flights. With over 50 flights in the books, we have enough of a sample size to start making some reasonable conclusions.

Hyatt Brings Back One Of My Favorite Promotions, 10% Back On All Point Redemptions!

Hyatt is running one of my favorite promos again this summer. They’ve been pretty consistent with this one. It’s easy, and rewarding. All you need is to hold either of the two Hyatt credit cards and register as well. Do that now. It’s that simple to earn 10% back on all Point redemptions. Hyatt will give all co-branded credit cardholders a 10% rebate on pretty much all points you redeem between July 1st and September 2nd, 2019. That’s: Award rooms Points & cash reservations Room upgrades Dining and spa reservations Exhale classes […]

Hotels Believe Customers Appreciate Resort Fees? Really?

A top voice in the hotel industry thinks hotel guests appreciate resort fees. I have yet to meet a hotel guest that agrees with that sentiment. What’s your opinion?

I Flew Frontier, Saved $400 And Didn’t Die. My Frontier Airlines Review

Those low-cost carriers always have very appetizing fare sales. Who wouldn’t want to pay $20 to fly somewhere? But, what does $20 really buy you? I found out exactly what Frontier does (and doesn’t) offer customers on my first flight with them recently.

How To Use New Metro Silver Line To Get Between Dulles and Reagan National Airports

People talk about how bad the traffic is in places like Los Angeles with plenty of adjectives. And, it is quite bad. But, the traffic in DC is what I refer to as “stealthy bad”. It doesn’t get the same press that LA traffic does, but a trip that normally takes an hour can easily turn into a 3-hour ordeal. With visiting dignitaries, protests and construction as variables, weather can also wreak havoc on a system that consistently backs up during rush hour. For those of us that live in […]

A Summary Of United Airlines Global Services Benefits

As travel has gotten more stressful the benefits of elite status are even more valuable. In some cases, what used to be free for everyone is now only free for those customers that fly most frequently. I value my American Airlines Executive Platinum status more highly than any status I’ve earned, including 1K service with United Airlines. However, Global Services is another matter. For those not aware, Global Services is an invitation-only status level that United bestows on their best customers. What defines a best customer? Well, United doesn’t list […]

Update: American Airlines Variable Choice Plus Pricing A Feature, Not A Bug

I have to admit, I was pretty pleased with the original announcement that American Airlines was creating bundled pricing that included change fees at a lower apparent cost. Things got a little better when American also announced they were expanding the timeframe you could request a same day change to your flight. And, then things started to get a bit screwy. It started with just one flight I couldn’t get to price right with Choice Plus as an add-on. But, then I did a bit more digging and found out […]

Is Foursquare Dead?

Venture Beat doesn’t think so, and I’m not 100% sure they’re wrong. But, before I discuss the article, a little background on why someone allergic to social media like me became a Foursquare nut. A few years ago, a company called TopGuest came up with this concept where you could earn airline miles and hotel points for checking in at various places on Foursquare. I can’t say I thought it was a terribly good business model, but they convinced a bunch of hotel chains to hand out miles for this. […]

Mike - June 19, 2019:
Since moving to a laptop that uses USB-C for power, I carry [...]

Paul - June 19, 2019:
My new favorite is the BESTEK International Power Adapter. It's the best [...]

Leonard - June 19, 2019:
My list of items is similar. I carry a large battery [...]

What Am I Missing About The Hyatt Promotion? - Your Mileage May Vary - June 17, 2019:
[…] that you’ve already heard because not just one, two, three, four [...]

Hotel CEO In Hot Water, Airline Saves The Day, Resort Fees Are GOOD Things?, & More! - Your Mileage May Vary - June 16, 2019:
[…] We are not fans of hotels charging resort fees. How and [...]