Customer Videotape

United Employee Cancels A Customer’s Airline Ticket Because He Videotaped Their Argument

May 9, 2017By Edward Pizzarello18 Comments

We’re past the point of shock when we see bad customer service by an airline employee, right? This is a unique story of a high-stress situation where the employee fails to perform. Who’s at fault?

TODAY ONLY: Book 8,000 Mile Round-Trip Award Flights On United Airlines Through End Of Summer 2021

If you’re still dreaming about where to travel this summer, you should definitely pay attention to the award sale United Airlines is having today. There are some prices on award tickets here that I don’t ever recall seeing. I did a bunch of searches for a recent story I published on The Points Guy and I wanted to make sure to share some of that data here as well. A few notes before we dig into city pairs: You have to book round-trip flights. You need to include a Saturday […]

I Took My First Airplane Flight In 14 Months. Here’s What I Learned

When I think back to last March, flying home New Zealand with a brief pit stop for some work in Las Vegas definitely didn’t seem normal When I was on the tarmac in Auckland waiting to take-off, the United States closed the borders to anyone arriving from Europe. That seemed pretty serious at the time. Still, I told my wife I was coming home and would probably be off the road for four or five weeks. 14 months later and fully vaccinated, I got back on the road last week […]

It Looks Like I’m Chasing Delta Diamond Status Without Getting On An Airplane

It’s been another one of those whirlwind months where nothing happens the way I planned it. Plenty to catch you folks up on in the near future, but until then we’ve had something of an interesting development in the elite status world. First, a bit of background. My Road Warrior History, In Brief I started traveling for work back in 2000, with a lull for a few years, then in earnest starting in 2007. Since then, I regularly clocked 100,000 miles on airplanes each and every year, pandemic years excluded. […]

Radisson Rewards Program Changes May Be Positive For Members

It was just a couple of weeks ago that we learned the Radisson Rewards program would split in two. That might seem like an odd decision for a loyalty program. Ultimately, it didn’t have anything to do with customer preference or the like (it’s actually a regulatory issue). It’s notable (maybe only to me) that Radisson is one of the first hotel chains I have memories of. My father was a road warrior and used to book us at Radisson hotels for family vacations. This was back in the day […]

Targeted Awesome Offer, 1,000 Bonus AAdvantage Miles For Each Night At Hyatt!

As we start to return to travel after what seems to be the worst of the pandemic, travel companies are starting to flex their ability to encourage customers to travel. Early on, though prices were low we didn’t see too many promotions. That was probably an indication that airlines and hotels didn’t think they could convince people to get out there and book a trip. We’ve actually seen fewer incentives than I would have expected so far. Low prices are certainly an incentive, but I don’t think that alone is […]

I Flew Frontier, Saved $400 And Didn’t Die. My Frontier Airlines Review

Those low-cost carriers always have very appetizing fare sales. Who wouldn’t want to pay $20 to fly somewhere? But, what does $20 really buy you? I found out exactly what Frontier does (and doesn’t) offer customers on my first flight with them recently.

How To Use New Metro Silver Line To Get Between Dulles and Reagan National Airports

People talk about how bad the traffic is in places like Los Angeles with plenty of adjectives. And, it is quite bad. But, the traffic in DC is what I refer to as “stealthy bad”. It doesn’t get the same press that LA traffic does, but a trip that normally takes an hour can easily turn into a 3-hour ordeal. With visiting dignitaries, protests and construction as variables, weather can also wreak havoc on a system that consistently backs up during rush hour. For those of us that live in […]

Update: American Airlines Variable Choice Plus Pricing A Feature, Not A Bug

I have to admit, I was pretty pleased with the original announcement that American Airlines was creating bundled pricing that included change fees at a lower apparent cost. Things got a little better when American also announced they were expanding the timeframe you could request a same day change to your flight. And, then things started to get a bit screwy. It started with just one flight I couldn’t get to price right with Choice Plus as an add-on. But, then I did a bit more digging and found out […]

A Summary Of United Airlines Global Services Benefits

As travel has gotten more stressful the benefits of elite status are even more valuable. In some cases, what used to be free for everyone is now only free for those customers that fly most frequently. I value my American Airlines Executive Platinum status more highly than any status I’ve earned, including 1K service with United Airlines. However, Global Services is another matter. For those not aware, Global Services is an invitation-only status level that United bestows on their best customers. What defines a best customer? Well, United doesn’t list […]

Is Foursquare Dead?

Venture Beat doesn’t think so, and I’m not 100% sure they’re wrong. But, before I discuss the article, a little background on why someone allergic to social media like me became a Foursquare nut. A few years ago, a company called TopGuest came up with this concept where you could earn airline miles and hotel points for checking in at various places on Foursquare. I can’t say I thought it was a terribly good business model, but they convinced a bunch of hotel chains to hand out miles for this. […]