Customer Videotape

United Employee Cancels A Customer’s Airline Ticket Because He Videotaped Their Argument

May 9, 2017By Edward Pizzarello18 Comments

We’re past the point of shock when we see bad customer service by an airline employee, right? This is a unique story of a high-stress situation where the employee fails to perform. Who’s at fault?

Now Boarding: Charlie Barkowski, Running With Miles!

Charlie Barkowski from Running With Miles was my recent guest on the NowBoarding podcast. We talked travel, marathons, miles and travel technology\. Hope you enjoy the show!

Are You Onboard For Our Crazy Disney World Challenge?

Watch me do something crazy. Laugh, cajole, make fun of me. And, maybe, just maybe, give a few dollars to a great charity helping critically ill children and their families make great memories.

Peggy’s Cove, Nova Scotia. Our Kids’ Favorite Playground

Peggy’s Cove, located near Halifax Nova Scotia is a special place for our family. See the lighthouse, play on the rocks, eat a lobster. Stay a while.

New Episode! Hotels, Promos And Cards, Oh My!

The newest Miles To Go episode is hitting it hard on hotels! We start out the episode with Jen from Deals We Like. Instead of an “It’s a Big Deal” segment, she’s with us longer, enough time to cover 4 current hotel promos: Hilton Honors IHG Rewards Marriott Rewards World of Hyatt Then, I caught up with Tiffany Funk of One Mile at a Time. She and I took a run through a number of hotel credit cards. We tackled cards that earn you the most points, cards that earn […]

Frontier Airlines Lowers Change Fees. Yes, You Read That Right.

Frontier Airlines is lowering their change fees across the board. Effective immediately, the airline has eliminated change fees if you change your flight more than 90 days ahead of time. They’re also lowering fees for changes closer in. This is definitely a positive move.

I Flew Frontier, Saved $400 And Didn’t Die. My Frontier Airlines Review

Those low-cost carriers always have very appetizing fare sales. Who wouldn’t want to pay $20 to fly somewhere? But, what does $20 really buy you? I found out exactly what Frontier does (and doesn’t) offer customers on my first flight with them recently.

A Summary Of United Airlines Global Services Benefits

As travel has gotten more stressful the benefits of elite status are even more valuable. In some cases, what used to be free for everyone is now only free for those customers that fly most frequently. I value my American Airlines Executive Platinum status more highly than any status I’ve earned, including 1K service with United Airlines. However, Global Services is another matter. For those not aware, Global Services is an invitation-only status level that United bestows on their best customers. What defines a best customer? Well, United doesn’t list […]

Update: American Airlines Variable Choice Plus Pricing A Feature, Not A Bug

I have to admit, I was pretty pleased with the original announcement that American Airlines was creating bundled pricing that included change fees at a lower apparent cost. Things got a little better when American also announced they were expanding the timeframe you could request a same day change to your flight. And, then things started to get a bit screwy. It started with just one flight I couldn’t get to price right with Choice Plus as an add-on. But, then I did a bit more digging and found out […]

Is Foursquare Dead?

Venture Beat doesn’t think so, and I’m not 100% sure they’re wrong. But, before I discuss the article, a little background on why someone allergic to social media like me became a Foursquare nut. A few years ago, a company called TopGuest came up with this concept where you could earn airline miles and hotel points for checking in at various places on Foursquare. I can’t say I thought it was a terribly good business model, but they convinced a bunch of hotel chains to hand out miles for this. […]

How To Use New Metro Silver Line To Get Between Dulles and Reagan National Airports

People talk about how bad the traffic is in places like Los Angeles with plenty of adjectives. And, it is quite bad. But, the traffic in DC is what I refer to as “stealthy bad”. It doesn’t get the same press that LA traffic does, but a trip that normally takes an hour can easily turn into a 3-hour ordeal. With visiting dignitaries, protests and construction as variables, weather can also wreak havoc on a system that consistently backs up during rush hour. For those of us that live in […]