American Airlines has eliminated the option for customers to place a flight on hold for 24 hours prior to ticketing. While the big 3 airlines (American, Delta, United) have grown more alike over the past 10 years this was one of a very few areas that American differentiated themselves in a positive light from their competitors. Now, that seems to have come to an end. Why American Airlines’ 24-Hour Hold Policy Was So Critical In the absence of a 24-hour hold, American will still allow a full refund within 24 […]
While American’s most recent change to a 24-hour refund as opposed to allowing for free 24-hour holds on revenue tickets, it seems like a good time to consider what the future will look like.