I decided I wasn’t really satisfied with the compensation offer United had made me previously for my delay, so I decided to write them another note. In case you don’t have the whole story, you can read about my compensation request here and the…
I had another one night stay in NYC this past week, so I decided to try the Grand Hyatt New York. This property has gotten some bad reviews over the last few years but it had recently completed a renovation so I wanted to…
As I’ve started to blog more frequently, I’ve started to come across other people in the blogosphere that are doing some pretty cool things. And, while I wouldn’t buy an RV if I gave up my day job, I applaud this couple for doing…
I recently (finally) heard from United on my 5-hour delay from 4 weeks ago. In case you missed it, the original post is here. It took about 3 weeks for United to reply to my e-mail. This was a bit of a surprise as…
Scott McCartney’s weekly piece in the Thursday Wall Street Journal is one I look forward to reading each week. With few exceptions I enjoy what he writes. Sometimes it’s high-level, sometimes entry level. And, while Scott takes views I sometimes disagree with, he doesn’t…
AA and HP have agreed that HP will not be building a custom solution for AA’s new passenger services system. Maya Liebman, whom I know and respect, said in part: “I think we have tended to create our own thing not necessarily because it’s…
From Milepoint, 90% of ANA passengers surveyed say their overall Dreamliner experience met or exceeded their expectations. This doesn’t surprise me at all. The cabin pressure and humidity made such a striking difference for me on my long flights. In case you missed it,…
The WSJ is reporting that the USADA (United States Anti-Doping Agency) has brought charges against Lance Armstrong. I really did think it was over when the US government decided not to move forward with charges. Heck, I even wrote about it. I guess there…
United has now matched some increases Delta put in place recently for checked baggage fees. On most trans-Atlantic flights, passengers will pay $100 to check a second bag, up from $70. The first bag is free as long as it’s not oversized or overweight….
This study is 6 months old now but I think there are a few interesting points to consider. If the facts here are true, there are more airlines on Twitter than there are loyalty programs. I’d be curious to see how many of those…