I may have been living under a rock and missed this one. But, apparently United changed their procedures recently to allow more than one electronic travel certificate to be applied to the same reservation.
The agent I spoke with said it was a new policy started within the last month. To be sure, this doesn’t apply to most folks. Electronic travel certificates are issued for a handful of reasons:
- Customer cancels and rebooks a flight, doesn’t use the entire amount of old ticket.
- Voluntary denied boarding (you offer to take a different flight in exchange for a voucher).
- Problem with your flight. Though less frequent nowadays, United used to hand out a ton of vouchers for mechanical or other in-flight issues.
The problem with these vouchers was that you could only use one for each reservation. That meant keeping track of them in some form or fashion. And, if you had multiple people traveling plus multiple vouchers, that might necessitate separate records. That’s a bit of a pain in the butt for things like Economy Plus seating assignments for family members if they don’t have the same status as you. Agents could help with most of these items by cross-referencing records, but it was a bit of a pain.
Just Pick Up The Phone
Now, United can combine the vouchers into one. It requires calling reservations. It also requires the reservations agent to call Special Services, which can mean a lengthy hold time. But, it’s a nice plus for those of us who travel frequently and end up with multiple vouchers.
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